Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia O Neill

Gorey

Summary

Dynamic Social Care Team Lead with extensive experience at St Aidans Services, excelling in person-centered care and regulatory compliance. Proven track record in developing tailored care plans and fostering team leadership, enhancing staff performance through effective coaching. Committed to community engagement and maintaining high standards of service delivery.

Overview

21
21
years of professional experience

Work History

Social Care Team Lead

St Aidans Services
Gorey, Ireland
09.2023 - Current
  • Directed daily operations of Day Services, supervising a team to develop high standards of care and support in delivering high standards of quality service.
  • Leading the staff team in planning and delivering person-centered care.
  • Sustain precise records while ensuring compliance with safeguarding, health, and safety policies.
  • Respond swiftly to emerging challenges, while fostering a positive, inclusive environment.
  • Demonstrating strong leadership, team management, and decision-making skills while fostering a positive and inclusive environment.
  • Delivered skills and experience in coaching, advocacy, and effective communication, with a commitment to enhancing staff team performance and development.
  • I have successfully managed daily operations, overseeing a team to ensure high standards of care. I provided strong leadership, supervision, and support, including training and performance management.
  • I coordinated person-centered planning, ensuring individuals' needs and goals were met, and maintained positive relationships with service users, families, and external agencies.
  • I ensured compliance with safeguarding, health and safety, and organizational policies, efficiently managing staff rosters, and resources.
  • I ensure that regular team meetings are provided to promote communication, share best practices, and drive continuous improvements.
  • Fostering and delivering guidance to staff through the process of setting and achieving SMART and GROW goals within the team, with the aim of creating a culture of accountability and continuous improvement in the service. The use of both frameworks to empower teams, enhance performance, and support a positive culture.
  • I adapted to challenges and changes in service delivery, supporting staff to meet diverse needs, and facilitate community access.
  • I developed and implemented personalized care and support plans, collaborating with multidisciplinary teams for tailored, high-quality service.
  • I gained experience in planning and implementing person-centered programs, using evidence-based practices, and implementing a key working system.
  • I manage audits in medications and financial matters, have oversight on daily cleaning schedules, health and safety audits, and other forms that ensure the effective running of locations that are allocated to me.
  • Developing weekly rosters for locations and the residential locations in the morning, afternoons, and on training days to ensure residential houses have adequate levels of staff, manage, and adapt the roster as needed due to changes that can happen at short notice from unexpected absences, to ensure all areas are safely covered with the minimal use of outside resources (agency staff). Also, this includes a weekly roster for the location for transport, so I compile a transport roster as well for individuals in and out of day services. This includes managing bus drivers and escorts, which can also change unexpectedly at short notice, and ensuring that this duty is equally spread among all drivers and escorts in the locations that I manage.
  • Maintain up-to-date records, and facilitate staff training, demonstrating my ability to motivate staff and foster a positive working environment.

Social Care Worker

St Aidans Service
Gorey, Ireland
09.2023 - 07.2024
  • Ensured compliance with relevant health and safety regulations.
  • Supported the Day Service manager in financial and medication audits.
  • Supported the manager in weekly rosters.
  • Liaised with other professionals in order to coordinate effective care provision.
  • Monitored the progress of clients through regular reviews of care plans.
  • Developed individual care plans for each client based on their specific requirements.
  • Encouraged clients to participate in meaningful activities that promoted community presence.
  • Supported service users in developing coping strategies for managing challenging behaviour.
  • Provided emotional and practical support to the individuals that I support.
  • Maintained accurate records of client interactions and progress reports.
  • Arranged and conducted a PCP meeting with key individuals, families, and advocates to determine personal goals and achievements.
  • Determined programs/activities for Beta individuals, with a focus on skills, education, and personal goals as priorities and aims.
  • Completed and supported staff with individual care plans, and ensured that they were specified to their needs.
  • Raised money from a project in which the individuals were involved, and the proceeds went towards sensory equipment for Beta.
  • Researched and organized events in the community, resulting in community inclusion.
  • I was flexible in working in other locations as required.

Social Care Worker

Sunbeam House Services
Wicklow, Ireland
05.2004 - 08.2023
  • 19 years of experience in Sunbeam House Residential.
  • Key worker/key support worker, using Personal Outcomes, conveying, and implementing a person-centered approach.
  • Adapting to changing needs and priorities of the service user.
  • Fostering a safe and homely environment for the residents that I support.
  • Supporting individuals in maintaining dignity and independence in their own homes.
  • Assist individuals with daily living activities, such as personal care and mobility issues.
  • Develop and engage in active listening and empathy to understand individuals' needs and preferences.
  • Contribute to creating and reviewing personal care plans. Maintaining accurate records of care provided, incidents, and changes in residents' conditions.
  • As a key worker and advocate for residents, I worked collaboratively with my colleagues and external professionals to deliver holistic care.
  • Communicated with the residents' families, updating them on progress and concerns. Also, to maintain relationships.
  • Duty of care, recognizing, and reporting safeguarding concerns swiftly, and following procedure and policy.
  • Advocate for residents, their rights, their choices, and ensure that their voices are heard in their home.
  • Attend relevant training and be responsible for your attendance. Attend training that is relevant to supporting the residents.
  • Plan and facilitate social, recreational, and therapeutic activities to enhance residents' well-being.
  • I was responsible for the health and safety of the residence, as I was the location HNS officer, and I attended meetings and training. Involved in audits and inspections of residents.
  • HIQA standards, of which I have experience from inspections as a full-time member of staff.
  • The residential house I supported was a home specifically for older individuals with ID, where individuals may have moved there for palliative care needs, end-of-life care, high medical needs, dementia, or age-related conditions. I supported the residents in monitoring and recording changing health conditions. Assisted with specialist equipment, such as hoists, pressure-relieving mattresses, different mobility aids, and specialized care plans around eating, drinking, and foods.

Education

Level 6 - Special Needs Assistant

Gorey Community School
Gorey
11-2016

Bachelor of Science - Social Studies (Intelectual Disabilites)

Open Training College
Dublin
11-2008

Leaving Cert -

Gorey Community School
Gorey
06-2002

Skills

  • Person-centered care
  • Regulatory compliance
  • Care plan development
  • Medication management
  • Risk assessment
  • Team leadership
  • Conflict resolution
  • Community engagement
  • Staff supervision
  • Record keeping
  • Effective communication
  • Assessment and evaluation
  • Case needs assessments
  • Strategic planner
  • Service planning
  • Client needs assessment
  • Elder care
  • Coaching and mentoring

Timeline

Social Care Team Lead

St Aidans Services
09.2023 - Current

Social Care Worker

St Aidans Service
09.2023 - 07.2024

Social Care Worker

Sunbeam House Services
05.2004 - 08.2023

Level 6 - Special Needs Assistant

Gorey Community School

Bachelor of Science - Social Studies (Intelectual Disabilites)

Open Training College

Leaving Cert -

Gorey Community School

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