Sonia Murphy
New Orleans
Summary
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Overview
2
2
years of professional experience
Work History
Investigation Specialist
Probation & Parole
09.2024 - 12.2024
- Maintained a high degree of professional ethics while handling sensitive and confidential information during investigations.
- Managed complex caseloads, prioritizing tasks to ensure timely completion and optimal results.
- Onboarding probationers & parolees for their supervision
Medical Scheduler
Bone & Joint Clinic
03.2024 - 07.2024
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Answered phone calls and messages for 18 physicians in an orthopedic medical facility, scheduling appointments, and handling patient inquiries.
Firearms Associate
Precision Firearms & Indoor Range
08.2023 - 02.2024
- Maintained accurate records of firearm sales in accordance with federal regulations and company policies.
- Maintained a safe learning environment by enforcing strict range safety protocols.
- Advocated for firearm safety and observed any signs of customers struggling with mental health
Sales Associate
Baton Rouge Krav Maga & Kickboxing Fitness
12.2022 - 07.2023
- Managed scheduling, marketing, and administrative tasks for the self-defense program, contributing to its overall success and growth
- Advocated for victims of abuse and to help them gain confidence through self defense Aware non-profit
Education
Associate of Science - Nursing
Delgado Community College
12-2027
Bachelor of Science - Agriculture Education
Louisiana State University
Baton Rouge05-2024
Skills
- Crisis intervention
- Suicide prevention
- Call monitoring
- De-escalation techniques
- Veteran support
- Elderly support
- Trauma-informed care
- Teamwork and collaboration
- Customer service
- Mental health awareness
- Call center experience
- Live chat support
Timeline
Investigation Specialist
Probation & Parole
09.2024 - 12.2024
Medical Scheduler
Bone & Joint Clinic
03.2024 - 07.2024
Firearms Associate
Precision Firearms & Indoor Range
08.2023 - 02.2024
Sales Associate
Baton Rouge Krav Maga & Kickboxing Fitness
12.2022 - 07.2023
Associate of Science - Nursing
Delgado Community College
Bachelor of Science - Agriculture Education
Louisiana State University
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