Summary
Overview
Work history
Education
Certification
AREAS OF PROFICIENCY
Timeline
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Sonal Arora

Dublin,Ireland

Summary

Senior Software Maintenance Engineer with 8+ years at Red Hat, specializing in Red Hat OpenShift Data Foundation (Rook, Noobaa, Ceph) and distributed storage systems (Red Hat Gluster Storage). Skilled in resolving complex issues and ensuring reliability of enterprise storage solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Senior Software Maintenance Engineer

Red Hat
Dublin, Ireland
10.2024 - 01.2025
  • Worked on noobaa (s3 object storage) and disaster recovery issues
  • Conduct architecture review of ODF clusters
  • Mentor new hires and conduct technical sessions for customers, internal teams and interns
  • Provide collaboration to teammates in troubleshooting and support them during customer calls


Software Maintenance Engineer

Red Hat India Pvt. Ltd., Red Hat Ireland
10.2019 - 09.2024
  • Worked on Red Hat Openshift Data Foundation(ODF) (Enterprise cluster data management for Kubernetes)
  • Troubleshoot issues based on ceph, rook and cephfs and rbd csi drivers and OCP-4
  • Install (operator based) and manage ODF cluster on AWS, VMware, Bare metal platforms
  • Support customers by troubleshooting issues via remote session/ticket and updates them within designated SLA (service-level agreement)
  • Work with Engineering team to solve complex bugs and coordinate with account managers & Engineering team for accelerated fix request (Erratas)
  • Developed shell script to collect troubleshooting data from the customer environment for containerized glusterfs environments (OCS-3)
  • Create solutions for customers and write knowledge base solutions/articles(KCS)

Associate Software Maintenance Engineer

Red Hat India Pvt. Ltd.
10.2017 - 09.2019
  • Worked on Red Hat Gluster Storage and Red Hat Openshift Container Storage 3 (OCS 3 is software-defined storage integrated with OCP 3, containerized Glusterfs and heketi to provided persistent storage)
  • Deploy OCS 3 clusters using ansible and maintain them
  • Contribute to the global Red Hat knowledge management system
  • Propose and discuss fixes while providing advice and educating customers
  • Work with escalation managers to drive cases to resolution, possible workaround
  • Set up test servers and environments to reproduce issues and analyze performance and tuning of Red Hat Gluster Storage

Internship

Red Hat India Pvt. Ltd.
09.2016 - 08.2017
  • Deployed Red Hat Gluster Storage (RHGS) on Red Hat Virtualization
  • Tested Geo-replication feature in Gluster used for data replication across 2 clusters
  • Light Bug fixes (based on C and python)
  • Created script to identify memory leak in Glusterfs using system tap
  • Participated in product design discussions

Education

B.Tech - Computer Science

Govt. Engineering College
Rajasthan, India
2012 - 2016

12th -

St. Vivekanand Senior Secondary School
Rajasthan, India

10th -

Rashtriya Sahayak Vidyalaya
Rajasthan, India

Certification

  • Red Hat Certificate Number: 160-206-702
  • Red Hat Certified System Administrator (RHCSA) RHEL 7, RHEL 9
  • Red Hat Certified Openshift Administrator (OCP 4)
  • Red Hat Certified Specialist in Containers
  • Red Hat Certified Specialist in Developing Automation with Ansible Automation Platform

AREAS OF PROFICIENCY

  • Operating System: Red Hat Enterprise Linux 7, 9
  • Distributed file system: glusterfs, ceph
  • Working experience on LVM
  • Working experience on OCP 3 and OCP 4
  • Knowledge of systemd, docker, container, podman
  • Experience in shell script, python, ansible
  • Experience with performance issues in storage
  • Understanding of CI/CD, git

Timeline

Senior Software Maintenance Engineer

Red Hat
10.2024 - 01.2025

Software Maintenance Engineer

Red Hat India Pvt. Ltd., Red Hat Ireland
10.2019 - 09.2024

Associate Software Maintenance Engineer

Red Hat India Pvt. Ltd.
10.2017 - 09.2019

Internship

Red Hat India Pvt. Ltd.
09.2016 - 08.2017

B.Tech - Computer Science

Govt. Engineering College
2012 - 2016

12th -

St. Vivekanand Senior Secondary School

10th -

Rashtriya Sahayak Vidyalaya

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Sonal Arora