SONA JOHN
Dublin
Summary
Results-driven professional with a strong background in talent acquisition, data analysis, and customer service. Proven expertise in developing sourcing strategies, utilizing data-driven insights, and improving recruitment processes. Skilled in delivering exceptional customer service, resolving issues efficiently, and maintaining positive client relationships. Exceptional communication abilities, with a strong focus on teamwork and collaboration. Known for a keen analytical mindset, problem-solving skills, and a commitment to enhancing operational efficiency and achieving business goals.
Overview
2
2
years of professional experience
Work History
International Talent Acquisition Executive
2COMS Consulting Pvt. Ltd.
Kolkata
09.2023 - 03.2024
- Develop and implement global sourcing strategies to attract top talent from diverse markets
- Utilize various recruitment platforms, social media and professional networks to identify potential candidates
- Provide insights and recommendations on talent market trends and competitor analysis
- Prepare reports and presentations for senior management on talent acquisition trends and outcomes
- Conduct thorough screenings of candidates to assess skills, experience and cultural fit
- Stay informed about international labor laws and compliance requirements related to recruitment
- Collaborate with HR and compensation teams to prepare and extend job offers to selected candidates
- Manage end-to-end recruitment, from initial sourcing to offer negotiation and onboarding
Data Analyst Trainee
Skymark Global Services Pvt. Ltd.
Ernakulam
01.2023 - 08.2023
- Conducted data analysis and interpretation to support decision-making processes
- Assisted in the preparation of detailed reports and presentations based on data findings
- Collaborated with team members to develop data-driven strategies and solutions
- Assist in troubleshooting data-related issues and developing solutions to improve data quality
- Stay updated on industry trends, tools and best practices in data analysis
- Managed and cleaned large datasets to ensure data accuracy and reliability
- Support senior analysts in conducting statistical analyses to derive insights
Phone Banking Executive
ICICI Bank
Chennai
08.2022 - 12.2022
- Handle customer inquiries related to banking products and services, such as accounts, loans, credit cards and insurance
- Assist customers in reconciling their accounts, ensuring all transactions are accurately reflected and any discrepancies are addressed
- Communicate effectively with customers, ensuring clarity and understanding of information provided
- Work collaboratively with other departments to resolve complex customer issues and improve service efficiency
- Provide guidance on account-related issues, such as balance inquiries, transaction history and service changes
Education
Master of Science - Big Data Management And Analytics
Griffith College Dublin
Dublin, Ireland06-2026
BE - Computer Science
Vinayaka Missions Research Foundation
Tamil Nadu, India07.2022
Higher Secondary -
State Board of Higher Secondary Education
Kerala, India03.2017
Secondary -
State Board of Secondary Education
Kerala, India03.2015
Skills
- Data Analysis
- Analytical Thinking
- Statistical Knowledge
- Project Management
- Active listening
- Problem solving
- Effective communication
- Time Management
- Patience
- Flexibility
- Applicant tracking systems
- Onboarding processes
- Talent pipeline development
- Interviewing techniques
- Recruitment process outsourcing
- Recruitment marketing
- Data-driven decision making
- Candidate sourcing
- Social media recruiting
- Complaint resolution
- Customer service
- Relationship building
- Customer relationship management (CRM)
Personal Information
- Passport Number: Y9551633
- Passport Expiry Date: 09/18/33
- Date of Birth: 08/20/99
- Gender: Female
- Nationality: Indian
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Timeline
International Talent Acquisition Executive
2COMS Consulting Pvt. Ltd.
09.2023 - 03.2024
Data Analyst Trainee
Skymark Global Services Pvt. Ltd.
01.2023 - 08.2023
Phone Banking Executive
ICICI Bank
08.2022 - 12.2022
Master of Science - Big Data Management And Analytics
Griffith College Dublin
BE - Computer Science
Vinayaka Missions Research Foundation
Higher Secondary -
State Board of Higher Secondary Education
Secondary -
State Board of Secondary Education
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