Sofie Pawlikowska
Convoy,County Donegal
Summary
Experienced Housekeeping/Waitressing with nearly a year in the Hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
1
1
year of professional experience
Work History
Housekeeper
Mount Errigal Hotel
Letterkenny, County Donegal
06.2023 - Current
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Built trusted relationships with clients to achieve outstanding customer loyalty.
- Achieved cleaning requirements within allotted timeframes.
- Received visitors, answered telephone calls and coordinated special services for busy owners.
- Communicated with other staff to determine best use of resources and guest care.
- Interacted positively and professionally with residents, maintaining excellent service standards.
Waiter
Mount Errigal Hotel
Letterkenny, County Donegal
06.2023 - 08.2023
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Attended to customer's needs proactively for first-class waiting service.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Verified completed orders and served guests at tables.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Leaving Cert -
Loreto Letterkenny secondary school
Donegal, County Donegal 09.2019 -
Skills
- Organised and efficient
- Hospitality background
- Exceptional communicator
- Customer-focused
- Multilingual
Languages
Polish
Native
English
Fluent
Spanish
Intermediate
Timeline
Housekeeper
Mount Errigal Hotel
06.2023 - Current
Waiter
Mount Errigal Hotel
06.2023 - 08.2023
Leaving Cert -
Loreto Letterkenny secondary school
09.2019 -
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