Sofia Solovova
Dublin ,Ireland
Summary
Results-driven professional with expertise in digital marketing, product and service demonstration, and Salesforce CRM. Experienced in professional communication skills and a strong ability to apply product knowledge effectively. Skilled at data analysis and providing after-sales customer service, aiming to leverage these competencies to drive business growth and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Accenture
Dublin
01.2024 - Current
- Maintained strong customer relationships with diligent follow-ups.
- Resolved customer concerns promptly to maintain satisfaction.
- Responded promptly to inbound inquiries, providing product information and guiding potential clients through sales process.
- Served as primary point of contact for sales-related queries and client support.
Copyrighting Specialist
CEARTAS DMCA
Dublin, Ireland
01.2023 - Current
- Managed 90 clients to protect their content from leaking.
- Worked with Artificial intelligence system to investigate the leaked content.
Customer Support Specialist
Polaberry B.V
Amsterdam , The Netherlands
05.2021 - 08.2022
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
Education
Bachelor of Business Administration - International Business Administration
The Hague University of Applied Sciences
Skills
- Professional Communication skills
- Product and service demonstration
- Digital marketing
- Salesforce CRM
- Product knowledge application
- After-sales customer service
- Data analysis
Languages
Russian
English
Dutch
Timeline
Inside Sales Representative
Accenture
01.2024 - Current
Copyrighting Specialist
CEARTAS DMCA
01.2023 - Current
Customer Support Specialist
Polaberry B.V
05.2021 - 08.2022
Bachelor of Business Administration - International Business Administration
The Hague University of Applied Sciences
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