Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sofiya Solovova

Sofiya Solovova

Dublin ,Ireland

Summary

Young, passionate specialist offering expertise in business administration, data analysis and excellent communication skills. Strong verbal and written communication skills. Expertise to prioritise while being customer-oriented. Ability to multitask high degree of accuracy and efficiency. Being a team-player, capable to take own initiative.

Overview

4
4
years of professional experience

Work History

Trust and safety specialist

Accenture
Dublin, Ireland
01.2024 - Current
  • Reviewed, analysed and sorted sensitive content on patterns and preferences for Google AI product (Gemini).
  • Reached submission accuracy at 98.3% within 3 months.
  • Performed reactive testing where material and production quality issues were raised.
  • Verified quality and accuracy of data to determine conformance with pre-defined acceptance criteria.

Copyrighting Specialist

CEARTAS DMCA
Dublin, Ireland
01.2023 - 01.2024
  • Managed 90 clients to protect their content from leaking by removing leaked data with AI-based algorithm.

Sales and customer service representative

Polaberry B.V
Amsterdam , The Netherlands
05.2021 - 08.2022
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Consistently exceeded revenue targets through new account development.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Completed 30 + telephone calls per day with professionalism.

Digital Marketing and Sales Intern

Maya Gold B.V
Amsterdam , Netherlands
09.2020 - 04.2021
  • Embedded SEO best practices for email, social media and online-offline mobilisation, which increased online sales through web shop by 20% within 2 months.

Education

Bachelor of Business Administration - International Business Administration

The Hague University of Applied Sciences
Hague, the Netherland
02.2022

Skills

  • Professional Communication skills
  • Networking
  • Market Research expertise
  • Warm and Cold Calling
  • Sensitive data expertise
  • Active listening
  • Administrative support/ Bookkeeping

Languages

Russian
Native
English
Proficient
C2
Dutch
Elementary
A2

Timeline

Trust and safety specialist

Accenture
01.2024 - Current

Copyrighting Specialist

CEARTAS DMCA
01.2023 - 01.2024

Sales and customer service representative

Polaberry B.V
05.2021 - 08.2022

Digital Marketing and Sales Intern

Maya Gold B.V
09.2020 - 04.2021

Bachelor of Business Administration - International Business Administration

The Hague University of Applied Sciences

Similar Profiles

CREATE PROFILE
Sofiya Solovova