Sofiya Solovova
Dublin ,Ireland
Summary
Young, passionate specialist offering expertise in business administration, data analysis and excellent communication skills. Strong verbal and written communication skills. Expertise to prioritise while being customer-oriented. Ability to multitask high degree of accuracy and efficiency. Being a team-player, capable to take own initiative.
Overview
4
4
years of professional experience
Work history
Trust and safety specialist
Accenture
Dublin, Ireland
2024.01 - Current
- Reviewed, analysed and sorted sensitive content on patterns and preferences for Google AI product (Gemini).
- Reached submission accuracy at 98.3% within 3 months.
- Performed reactive testing where material and production quality issues were raised.
- Verified quality and accuracy of data to determine conformance with pre-defined acceptance criteria.
Copyrighting Specialist
CEARTAS DMCA
Dublin, Ireland
2023.01 - 2024.01
- Managed 90 clients to protect their content from leaking by removing leaked data with AI-based algorithm.
Sales and customer service representative
Polaberry B.V
Amsterdam , The Netherlands
2021.05 - 2022.08
- Managed high-volume customer queries simultaneously through effective multitasking.
- Consistently exceeded revenue targets through new account development.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Completed 30 + telephone calls per day with professionalism.
Digital Marketing and Sales Intern
Maya Gold B.V
Amsterdam , Netherlands
2020.09 - 2021.04
- Embedded SEO best practices for email, social media and online-offline mobilisation, which increased online sales through web shop by 20% within 2 months.
Education
Bachelor of Business Administration - International Business Administration
The Hague University of Applied Sciences
Hague, the Netherland02.2022
Skills
- Professional Communication skills
- Networking
- Market Research expertise
- Warm and Cold Calling
- Sensitive data expertise
- Active listening
- Administrative support/ Bookkeeping
Languages
Russian
Native
English
Proficient
C2
Dutch
Elementary
A2
Timeline
Trust and safety specialist
Accenture
2024.01 - Current
Copyrighting Specialist
CEARTAS DMCA
2023.01 - 2024.01
Sales and customer service representative
Polaberry B.V
2021.05 - 2022.08
Digital Marketing and Sales Intern
Maya Gold B.V
2020.09 - 2021.04
Bachelor of Business Administration - International Business Administration
The Hague University of Applied Sciences