Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sodiq Olanrewaju Akorede

WEXFORD

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

Trelodge birmigham central Bull Ring hotel
Birmingham, United Kingdom
06.2024 - 12.2024
  • Addressed customer inquiries and resolved complaints promptly.
  • Managed booking systems and updated guest information accurately.
  • Provided local area information and recommendations to visitors.

Customer Care Attendant

kerry collins
Birmingham, United Kingdom
01.2024 - 06.2024
  • Assisted customers with inquiries, resolving issues efficiently and courteously.
  • Maintained a clean and organized workspace to ensure a welcoming environment.
  • Trained new staff on company protocols and customer care best practices effectively.

Customer Care Attendant

mtn communication
Lagos Nigeria, Nigeria
03.2021 - 09.2023
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

Bachelor of Science - Computer Graphics

Lagos State University
Lagos Nigeria
06-2010

High School Diploma -

Federal College of Education
Lagos Nigeria
02-2006

SSCE

Hope High School
Lagos Nigeria
04-2003

Skills

  • Customer service
  • Booking management
  • Complaint resolution
  • Data entry
  • Sales support
  • Customer relationship management

Timeline

Customer Service Officer

Trelodge birmigham central Bull Ring hotel
06.2024 - 12.2024

Customer Care Attendant

kerry collins
01.2024 - 06.2024

Customer Care Attendant

mtn communication
03.2021 - 09.2023

Bachelor of Science - Computer Graphics

Lagos State University

High School Diploma -

Federal College of Education

SSCE

Hope High School

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Sodiq Olanrewaju Akorede