Sodiq Olanrewaju Akorede
WEXFORD
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Trelodge birmigham central Bull Ring hotel
Birmingham, United Kingdom
06.2024 - 12.2024
- Addressed customer inquiries and resolved complaints promptly.
- Managed booking systems and updated guest information accurately.
- Provided local area information and recommendations to visitors.
Customer Care Attendant
kerry collins
Birmingham, United Kingdom
01.2024 - 06.2024
- Assisted customers with inquiries, resolving issues efficiently and courteously.
- Maintained a clean and organized workspace to ensure a welcoming environment.
- Trained new staff on company protocols and customer care best practices effectively.
Customer Care Attendant
mtn communication
Lagos Nigeria, Nigeria
03.2021 - 09.2023
- Prevented key account losses by researching discrepancies and correcting problems.
- Took special orders in person and over telephone, generating additional revenue every month.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Bachelor of Science - Computer Graphics
Lagos State University
Lagos Nigeria06-2010
High School Diploma -
Federal College of Education
Lagos Nigeria02-2006
SSCE
Hope High School
Lagos Nigeria04-2003
Skills
- Customer service
- Booking management
- Complaint resolution
- Data entry
- Sales support
- Customer relationship management
Timeline
Customer Service Officer
Trelodge birmigham central Bull Ring hotel
06.2024 - 12.2024
Customer Care Attendant
kerry collins
01.2024 - 06.2024
Customer Care Attendant
mtn communication
03.2021 - 09.2023
Bachelor of Science - Computer Graphics
Lagos State University
High School Diploma -
Federal College of Education
SSCE
Hope High School
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