Mubarak OSHITELU
Letterkenny
Summary
My ambition is to secure a placement with a reputable organization where my ability to communicate and liaise effectively in a friendly manner can be put to great use and as well have an opportunity to learn from experience. I also want to have an engaging and highly challenging job environment where professional challenges are identified and solutions that harness opportunities are nurtured through excellent planning and execution that will deliver organizational performance.
I am an extremely energetic individual with great interpersonal and communication skills. I am also a hardworking and target getter team player adaptable to any environment, a very fast learner, creative and an out-of-the-box thinker. I thrive to be very organized, independent, efficient and resourceful. My core knowledge is centered around the tools I use for marketing and collaboration. This tool includes (but not limited to): Zendesk CRM, Sage CRM, Sage 200, Etc
Overview
3
3
years of professional experience
Work History
Picker Packer
ZARA
Northampton , United Kingdom
06.2023 - 10.2023
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assisted in unloading delivery trucks when necessary using pallet jacks or hand carts.
- Followed all safety protocols while operating warehouse machinery and driving forklifts.
- Used handheld scanners to key in data for packages.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Customer Service Executive
Ateca Consulting Ltd (RICOH)
Northampton , United Kingdom
02.2023 - 06.2023
- Maintaining CRM system (Zendesk) and handling all administrative duties on target bases
- Respond to customer questions, concerns and complaints and make sure they are satisfied
- Maintain a fast speed of service, especially during rush hour
- Take orders from customers and input their selections into the company’s computer systems
- Process large orders for customers
- Providing support to our customers.
Production Line Operative
Greencore
Northampton , United Kingdom
11.2022 - 02.2023
- Providing support to company who encounter technical issues
- Accurately identify poor performance or problems with device units
- Provide remote fix for poor performing or damaged device units
- Provide advice/guidance to company on how to achieve the best performance from our device’s units
- Reporting on poor performing or damaged device units
- Supporting our sales team with any JCT / Epos / Order pad issues they may encounter
- Maintaining a clean production environment
- Assembling, packaging and labelling the products
- Checking and weighing raw materials.
Customer Service Executive
Airtel- Lagos Nigeria
Lagos , Nigeria
02.2021 - 10.2022
- Managing all complaints and providing resolutions
- Dealing with all customer complaints that come in via phone, social media or email in a professional and swift manner
- Reviewing customer care issues and providing cost-effective resolutions
- Forwarding any feedback to the relevant branch, department or operations
- Providing any additional information to customers
- Send vouchers to customers and keep track of any compensation records
- Source any additional information needed to support with a case
- Advising and updating first-level call center agents in outsourced offices
- Updating order databases and liaising with partner managers
- Call center and email response across complaints and queries in Lagos Nigeria
- Escalation of partner or customer issues and working towards a resolution of any arisen complaints
- General Administration and ensuring a high standard of quality of work.
Education
Undergraduate - Politics And International Relations
University Of Northampton
Northampton10-2028
LEVEL 6 - Access Course
Atlantic Technological University
Letterkenny 02-2026
Skills
- Customer Service
- Interpersonal Skills
- Communication Skills
- Teamwork
- Adaptability
- Fast Learner
- Organizational Skills
- Efficiency
- Resourcefulness
- Zendesk CRM
- Merchandise Stocking
- Sage 200
- Product Packaging
Core Knowledge
My core knowledge is centered around the tools I use for marketing and collaboration. This tool includes (but not limited to): Zendesk CRM, Sage CRM, Sage 200, Etc
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Picker Packer
ZARA
06.2023 - 10.2023
Customer Service Executive
Ateca Consulting Ltd (RICOH)
02.2023 - 06.2023
Production Line Operative
Greencore
11.2022 - 02.2023
Customer Service Executive
Airtel- Lagos Nigeria
02.2021 - 10.2022
Undergraduate - Politics And International Relations
University Of Northampton
LEVEL 6 - Access Course
Atlantic Technological University
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