Hi, I’m
Smael Carlos Pereira da Silva
Limerick,Limerick
Summary
- I have relocated to Ireland from Brazil to study English in the Limerick. I am a hard-working and responsible individual. I have worked in different types of jobs so I am flexible and adaptable to any kinds of work. My strengths include being responsible as well as having excellent organizational skills and a high level of attention to detail. I wish to develop my professional skills and broaden my experience by studying English and working in Ireland. I have a stamp 2 visa and I am eligible to work in Ireland. Available to work part time: afternoons, evenings and weekends.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
years of professional experience
4
years of post-secondary education
1
Certification
Work History
CoqBull RestaurantLimerick, Centre
Kitchen Porter
04.2023 - 06.2023
Job overview
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Provided flexible working hours to meet demands of peak restaurant hours, maintaining excellent food service provisions.
Itaú Unibanco S.A, BankMinas Gerais, Brazil, Belo Horizonte
Financial Business Manager
09.2016 - 11.2022
Job overview
- Career developed in the financial segment, with emphasis on performance in results, in support in portfolio management PF /PJ and commercial development
- Currently, I am relationship manager in a legal entity portfolio
- I have a communicative profile, with appreciation in strategic activities that involve negotiations
- I have great appreciation for capital markets and investment management.
- Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.
- Handled complex project management concerns independently and accurately.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
Telemar Norte e Leste S.AMinas Gerais, Brazil, Belo Horizonte
External Sales Consultant
03.2014 - 07.2015
Job overview
- I worked as a Sales Consultant prospecting customers, working with differentiated products on the market, such as Fiber Optics, providing technical consultations or advice, regarding issues or matters within my specialty.
- Increased revenue through upselling and consistent contract renewals.
- Identified prospect needs and offered appropriate products and services.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Delivered initial telephone consultations with warm leads, applying different sales strategies to overcome objections.
C&A FashionMinas Gerais, Brazil, Belo Horizonte
Sales Assistant
10.2010 - 07.2012
Job overview
- Opening of accounts;
- Risk and credit analysis;
- Customer service;
- Consulting in credit;
- Formalization of Contracts;
- Financial and Administrative routines;
- Sale of products and services, insurance and financial solutions;
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
Editora GloboMinas Gerais Brazil, Belo Horizonte
Sales Assistant
08.2009 - 07.2010
Job overview
- I was responsible for the organization, conservation and pricing of the products
- Recorded the entry and exit of goods, controlled the stock levels, requesting the purchase of materials needed for replacement.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
Education
Brazilian Red Cross EntityBelo Horizonte, Minas Gerais
SVQ Level 1 from Interpersonal Relationships
03.2018 - 06.2018
CNI Vocational Training CenterBelo Horizonte, Brazil
Professional Qualification from Word Excel, Power Point and Informatics
06.2010 - 12.2010
Pontifical Catholic University of Minas GeraisMinas Gerais, Brazil
Bachelor from Financial Management
02.2017 - 07.2019
Senac Minas CollegeMinas Gerais, Brazil
Administration Technician from Administration Technician
03.2009 - 03.2010
Skills
- Informatics, Word, Excel and Power Point - CTP Professional Training Centre
- Integrative negotiation
- Financial administration
- Staff training and development
- Customer relations
- Business planning
- Financial management
- Customer relationship management
Certification
Administration Technician Course - Senac Minas College
Courses: Informatics, Word, Excel and Power Point - CTP Professional Training Centre
Interpersonal Relationship Course - Red Cross
Sales and Marketing - Entity Telemar North and East
Investment Professional Certification - AMBIMA (Financial Market)
Interests
Hobbies
, Sports - Walking, Exercise, Bicycling, Playing football;
Music - Play the guitar and singer;
Travel
Church
To read
Languages
Portuguese
Native
English
Intermediate
Timeline
Kitchen Porter
CoqBull Restaurant
04.2023 - 06.2023
Brazilian Red Cross Entity
SVQ Level 1 from Interpersonal Relationships
03.2018 - 06.2018
Pontifical Catholic University of Minas Gerais
Bachelor from Financial Management
02.2017 - 07.2019
Financial Business Manager
Itaú Unibanco S.A, Bank
09.2016 - 11.2022
External Sales Consultant
Telemar Norte e Leste S.A
03.2014 - 07.2015
Sales Assistant
C&A Fashion
10.2010 - 07.2012
CNI Vocational Training Center
Professional Qualification from Word Excel, Power Point and Informatics
06.2010 - 12.2010
Sales Assistant
Editora Globo
08.2009 - 07.2010
Senac Minas College
Administration Technician from Administration Technician
03.2009 - 03.2010
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