SLADANA GAGIC
Dublin,Ireland
Summary
Highly skilled professional with a strong focus on operational efficiency and technical expertise. Demonstrates exceptional attention to detail and excels and stakeholder engagement. Proficient in organisational behaviour understanding, data entry speed, office equipment operation, and professional email etiquette. Known for administration-specific creativity and a commitment to enhancing workplace productivity.
Overview
3
3
years of professional experience
Work History
Service Administrator
Irish Motor Neuron Disease Association (IMNDA)
Dublin
09.2023 - 09.2024
- Respond to inquiries from individuals living with MND, coordinating communication between families and healthcare professionals, and providing general administrative support
- Maintain and update equipment logs in Salesforce and Asset Trak, ensuring accurate tracking of IMNDA equipment deliveries, collections, and repairs
- Manage client profiles, documentation, and monitor supplies and equipment, ensuring timely availability and proper usage
- Support the Information & Support Officer with applications and inquiries related to IMNDA grants, including homecare and counseling
- Contribute to team meetings, offering insights to support the achievement of IMNDA’s strategic goals
- Actively participate in charity campaigns, aligning with IMNDA’s mission and values
Department Administrator
St Patrick’s University Hospital
Dublin
07.2023 - 09.2023
- Build and maintain strong working relationships with the Occupational Therapy Department, ensuring smooth communication and collaboration
- Develop and manage departmental databases and oversee email correspondence and queries on behalf of the manager
- Process invoices, update departmental timesheets, and monitor staff leave, utilizing various templates as needed
- Coordinate physical and home care admissions within the Inpatient Adolescent Department, ensuring all procedures are followed
- Prepare, format, and manage letters, reports, and new referrals, ensuring timely and accurate documentation
- Liaise with parents regarding appointments, queries, obtain insurance details, while efficiently managing the adolescents' schedules
Clerical Officer
Temple Street University Hospital
Dublin
01.2023 - 05.2023
- Oversee patient inquiries via phone and email, providing information and efficiently scheduling appointments
- Manage departmental correspondence, including post, letters, charts, and referrals for consultants and eye clinics
- Ensure all referrals are included in patient charts prior to appointments, utilizing the IPMS system
- Maintain and track patient files, ensuring accuracy and accessibility
Admin Civil Engineering Assistant
Waterman Moylan Consulting Engineers Group
Clontarf, Ireland
06.2022 - 01.2023
- Manage the upload and download of technical drawings, submittals, and RFIs using Arctech and Zutec systems for civil project completion
- Compile and maintain inspection reports, project progress reports, and related spreadsheets
- Support quality assurance efforts, ensuring adherence to QA policies and procedures throughout the project
Data Entry Admin
Children’s Hospital Crumlin
Dublin
09.2021 - 06.2022
- Temporarily supported the Emergency, Orthopedics’, and Radiology Departments through Hays Recruitment, managing and inputting sensitive data compromised during a cyber-attack using Symphony, IPMS, G2, and Microsoft systems
- Organize and submit Orthopedics’ Department charts, manage patient radiology reports within the NIMIS system for Radiology Department
- Manage patient inquiries and appointments, ensuring smooth operations across departments
Education
High School Diploma - Trading
Trade and Economy III
High School Diploma - Commercial Studies
Trade and Economy IV
Diploma of Business Administration - Business Secretary
Public University of Rijeka
CroatiaOffice Manager Diploma - undefined
Pitman Training Centre
Skills
- Operational Efficiency
- Technical Expertise
- Attention to Detail
- Stakeholder Engagement
- Project Coordination
- Organisational behaviour understanding
- Data entry speed
- Office equipment operation
- Professional email etiquette
- Administration-Specific creativity
Languages
Croatian
Native
English
Advanced
Timeline
Service Administrator
Irish Motor Neuron Disease Association (IMNDA)
09.2023 - 09.2024
Department Administrator
St Patrick’s University Hospital
07.2023 - 09.2023
Clerical Officer
Temple Street University Hospital
01.2023 - 05.2023
Admin Civil Engineering Assistant
Waterman Moylan Consulting Engineers Group
06.2022 - 01.2023
Data Entry Admin
Children’s Hospital Crumlin
09.2021 - 06.2022
High School Diploma - Commercial Studies
Trade and Economy IV
Office Manager Diploma - undefined
Pitman Training Centre
High School Diploma - Trading
Trade and Economy III
Diploma of Business Administration - Business Secretary
Public University of Rijeka
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