Saila Kyröläinen
Dublin
Summary
Dynamic and results-driven professional with extensive experience in project management, vendor coordination, and customer experience enhancement. Adept at optimizing workflows, developing processes, and collaborating with cross-functional teams to deliver seamless operations and exceed organizational goals. Skilled in leveraging project management tools to track progress and streamline communication. Passionate about driving success through process innovation, stakeholder engagement, and data-driven decision-making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Operations Specialist
Nextpath Limited Ltd
Dublin, Ireland
12.2023 - Current
- Streamlined operational workflows and implemented new processes to enhance efficiency and align with organizational goals.
- Resolved customer inquiries and technical issues promptly, improving satisfaction and service delivery.
- Collaborated with external teams, including compliance, marketing, and legal, to optimize vendor operations and stakeholder coordination.
Event Coordinator
Tapahtumantekijät Ltd, Event & Marketing Company
Helsinki, Finland
05.2022 - 12.2023
- Managed event coordination projects independently, using project management tools to track progress, streamline workflows, and ensure timely deliverables.
- Collaborated with vendors and served as the main contact for international clients, translating their needs into actionable solutions.
- Designed and built invitations, registration forms, and conducted post-event analyses to optimize processes and improve outcomes.
Executive Assistant of Communications
KELA, Social Insurance Institution of Finland
Helsinki, Finland
05.2021 - 04.2022
- Streamlined communication and operational processes by managing document control, coordinating media releases, and auditing invoices to improve accuracy and efficiency.
- Provided strategic support to the Communications Director and leadership team, enabling effective decision-making and seamless execution of initiatives.
- Designed and implemented workplace wellbeing initiatives, enhancing team collaboration, morale, and overall performance.
Education
Bachelor's Degree - Hospitality Management
Haaga-Helia University of Applied Sciences
Porvoo, Finland12-2020
Skills
- Project Management & Cross-functional Collaboration
- Vendor Management
- Process Development & Optimization
- Customer Experience & Stakeholder Relations
- Event Planning & Operational Logistics
- Analytical Skills & Data-Driven Decision Making
Certification
08/2024 - 05/2025
Professional Coaching and Mentoring Diploma
Kingstown College, Ireland
Languages
Finnish
First Language
English
Proficient (C2)
C2
Swedish
Intermediate (B1)
B1
Portuguese
Beginner (A1)
A1
Timeline
Customer Operations Specialist
Nextpath Limited Ltd
12.2023 - Current
Event Coordinator
Tapahtumantekijät Ltd, Event & Marketing Company
05.2022 - 12.2023
Executive Assistant of Communications
KELA, Social Insurance Institution of Finland
05.2021 - 04.2022
Bachelor's Degree - Hospitality Management
Haaga-Helia University of Applied Sciences
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