SIVA KUMAR

• Company Overview: Comviva is among the leaders in mobility solutions offering an expansive suite of productised solutions
• Worked as Business consultant for ATT Mexico project in Comviva
• Worked at NetXcell Limited, Hyderabad from OCT’06 to 15th Jan2023 as Manager – Technical Operations.
• Having 9 years of experience in leading the team, taking care of support issues and maintaining the SLAs
• Having 3 years of experience in AWS cloud and set up the cloud server from initial scratch and Collaborate with stakeholders to understand the business needs, application requirements, and budget constraints
• Work with core AWS services like EC2, S3, RDS, VPC, Lambda, and IAM to create and manage cloud resources
• Use tools like Terraform, CloudFormation, or AWS CDK to automate the deployment and management of infrastructure
• Set up and manage CloudWatch to monitor the health and performance of AWS resources
• VPC and Networking Setup, Identity and Access Management, Compute Resources, Storage Setup, Databases Setup, Security Configuration, Monitoring and Logging Setup, Backup and Disaster Recovery Plan, Cost Optimization and Budgeting, Automation and Infrastructure as Code (IaC), Documentation and Knowledge Transfer, Ongoing Maintenance and Optimization
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• Company Overview: NetXcell Telecom Applications and serve the different level of VAS products like GPRS, SMS & Voice services
• Netxcell is Having Logistic applications for door to door parcel and Courier services for APSRTC, TSRTC, KSRTC
• Having total 17 years of experience in the field of Information Technology supporting Applications, Remote Administration and maintaining Data Bases

· experience in AWS clouod and set up the cloud server from initial scratch and Collaborate with stakeholders to understand the business needs, application requirements, and budget constraints.

· Work with core AWS services like EC2, S3, RDS, VPC, Lambda, and IAM to create and manage cloud resources.

· Use tools like Terraform, CloudFormation, or AWS CDK to automate the deployment and management of infrastructure.

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· Set up and manage CloudWatch to monitor the health and performance of AWS resources.

· VPC and Networking Setup ,Identity and Access Management ,Compute

· Resources,Storage Setup ,Databases Setup ,Security Configuration ,

· Monitoring and Logging Setup , Backup and Disaster Recovery Plan, Cost Optimization and Budgeting , Automation and Infrastructure as Code (IaC), Documentation and Knowledge Transfer,Ongoing Maintenance and Optimization

• Having hands-on experience in Mobile VAS – SMS, DATA & VOICE Billing processing and Customer Billing life cycle management through different IN nodes (Ericson & Huawei)
• Experience in responding to application support escalations which involve troubleshooting moderate technical issues and resolving data/configuration issues
• Experience in Operations activities including Configuration changes for USSD, HLR & IN (Billing) nodes and workflow changes and validating the network routing
• Has working experience on Mobile Switch HLR (Nokia & Ericson) and IN configurations (Ericson & Huawei), New nodes testing, integration and moving the changes into Production
• Experience in Application Monitoring and supporting Web Based applications in Production Providing post deployment support for upgrades/ changes / enhancements done on production Environment
• Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools
• Having experience on database backup and restorations
• Ability to detect and troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention
• Experience in Creating, managing Databases, Scheduling Jobs and checking error logs
• Experience in SQL Server side by side migration and upgrade activities
• Remote Server migrations including Databases and IIS configurations
• Acted as Single point of contact to external & internal client’s right from the requirement stage to delivery stage
• Worked in coordination with other teams in order to meet the deadlines
• Involved in recruitment, training and tracking the employee performance
• Presenting the project updates like boarding the new clients, closed & open issues to high level management in monthly review meetings
• Hands on SQL Server experience in 24x7 production support and Administration in Critical Telecom and Enterprise Commerce domain
• Respond and Resolve the tickets from clients in a fast and professional manner and comply to agree Service Level Agreements (SLA’s) and change request implementation in Production
• Documenting the issues and preparing the SOP (Standard Operating Procedures) for the issues occurred
• Generating various reports as per the Client’s requirements
• Excellent team Player, Good Communication and Inter-Personnel Skills
• NetXcell Telecom Applications and serve the different level of VAS products like GPRS, SMS & Voice services
• Netxcell is Having Logistic applications for door to door parcel and Courier services for APSRTC, TSRTC, KSRTC