Siobhan Peel
Artane
Summary
Dynamic Customer Finance Specialist at Mondelez International with expertise in ledger management and dispute resolution. Proven track record in reducing overdue accounts and enhancing customer relationships. Skilled in audit compliance, I excel at maintaining accurate records and facilitating timely payments, ensuring financial efficiency and operational excellence.
Overview
25
25
years of professional experience
Work History
Customer Finance Specialist
Mondelez Int.
01.2014 - Current
- My current role is Customer Finance Specialist
- In May 2017, we outsourced our transactional activity to MBS/Accenture (B/O) in India
- I am now the customer finance escalation point for Dunnes Stores, Tesco and all Stonehouse members
- My aim is to maintain an accurate ledger
- I work very closely with our MBS Customer Finance team to reduce overdues so that we meet month end, quarter and year end targets
- Liaising with our CDE's to clear all trade claims from the ledger is a key part of my role
- I am an active participant in Customer Ledger Debt reviews
- There I identify and escalate any areas of concern
- On a continuous basis I maintain good working relationships with various teams and customers, including the Commercial team, Credit Risk team and MBS to support management of the Customer Ledger
- As part of our audit compliance, I run daily reports to ensure that the correct authorisation is in place around releasing of debit and credit notes, to ensure that there are no issues with overnight billing through EDI
- I was also involved in the testing for the new dispute management system-FSCM
- Prior to migration, I was the main contact for Tesco and BWG accounts
- This role involved working closely with the commercial teams, finance and external customers to ensure customer payments were received on time, reconciled efficiently, and any disputes quickly resolved
- My aim was to deliver first class services, to facilitate timely payment of customer invoices, resolution and root cause analysis of payment disputes
- Support in identifying and resolving pricing queries
- Ensuring maintenance of accurate and complete record retention in line with procedure
- Focussed on Key Performance Indicators i.e
- Aged debt, Days Sales Outstanding whilst constantly communicating with the Credit Risk and Cashier teams in the UK
- Prior to this I worked in Customer Services
- This involved order capture and processing from Field Sales and EDI to delivery stage
- I maintained the buy list, monitored Shortages, liaised and provided support to the Commercial Team
- I also validated customer price files, query resolution and day to day queries
- In previous roles within Customer Services I was responsible for looking after the AFH Account
- This involved setting up New Accounts, running reports on Stock Shortages and Free of Charge orders
- Liaising with the UK to organize transport for mayonnaise and was also involved in the new order process for mayonnaise from Germany
- I maintained the buy list and daily Telesales
- Liaising with the Commercial Team and providing guidance/direction on the range of AFH products and pricing
- I have also investigated major customer deductions and ensured a resolution is met in a timely manner
Customer Services Rep.
Mondelez Int.
01.2010 - 01.2014
- This involved order capture and processing from Field Sales and EDI to delivery stage
- I maintained the buy list, monitored Shortages, liaised and provided support to the Commercial Team
- I also validated customer price files, query resolution and day to day queries
- In previous roles within Customer Services I was responsible for looking after the AFH Account
- This involved setting up New Accounts, running reports on Stock Shortages and Free of Charge orders
- Liaising with the UK to organize transport for mayonnaise and was also involved in the new order process for mayonnaise from Germany
- I maintained the buy list and daily Telesales
- Liaising with the Commercial Team and providing guidance/direction on the range of AFH products and pricing
- I have also investigated major customer deductions and ensured a resolution is met in a timely manner
Accounts Receivable
North Dublin Publications
01.2008 - 01.2010
- I held a number of different positions within the company
- My initial role involved data processing and quality control of both adverts and the associated invoicing
- After a number of months I was promoted to a position within accounts receivable
- It was my responsibility to follow up on outstanding invoices on all accounts that were in financial difficulty
- This involved making contact with the individual companies in order to ensure that there was a structure in place to support early payment of outstanding invoice's and dealing with subsequent issues arising
- I further held a position in Sales and was deployed in sales management and working as a sales executive
- This involved selling all advertising within the 3 local newspapers, cold calling and following up on existing contacts where I used my previous relationships to advantage
Customer Service Rep.
Bank Of Ireland
01.2000 - 01.2006
- Company Overview: Global Markets
- I have held a number of positions within Bank of Ireland Global Markets
- I joined the Bank in 2000 and I was in charge of all Embassy accounts
- This involved meeting clients on a regular basis and managing their account details
- My position also required me to handle large quantities of cash for these Embassies and other major Clients
- I was then employed as a Customer Service Representative within the Customer Service Unit
- The team's objective was to maintain customer satisfaction levels in all areas of banking and to ensure that all customer and payment queries were dealt with within the service level agreement
- As Team Champion I was in charge of looking out for attempts at Money Laundering
- All suspicions of Money Laundering were firstly brought to my attention before appropriate escalation to management
- As Team Champion I also ran all team meetings and appropriately dealt with any issues that arose both with Management and staff
- I was also responsible for the training of all new staff in my team
- I also worked in the Accounts Admin Section, the Dealer Support Area and also in the Priority Client Unit
- I was also involved in the back office work for the traders
- This meant that I was responsible for all transfers/queries internally and externally within the Bank
- I then took on the responsibility of a Junior Dealer
- This involved quoting rates for client deposit accounts and also transferring FX payments throughout the world
- I was solely responsible for 40 clients within the Bank
- Global Markets
Hospitality Executive
Millennium Hotel (NZ)
01.2007
- Whilst travelling in New Zealand, I was working in the Millennium Hotel as a Housekeeper
- I also worked in the Food and Beverage Department as a Bar Attendant, Conferencing and also within the Restaurant
Bar Tender
Newington Inn (AUS)
01.2006
- Whilst travelling throughout Australia, I worked in the Newington Inn as a Bar Assistant
- I was involved in not only serving the clients but also cash control, customer relations, rotation of all products within the Bar area and alcohol and gambling control
Education
Certificate - FETAC Manual & Computerised Bookkeeping
Marino College
01.2011
Certificate - Business & Information System
Whitehall House
01.1999
Leaving Certificate -
Our Lady of Mercy College
Beaumont01.1999
Skills
- Ledger management
- Invoice reconciliation
- Debt collection
- Dispute resolution
- Audit compliance
- Customer relationship management
Hobbies and Interests
- Sporting activities (Camogie, Soccer, Gaelic Football)
- Extreme sporting activities (white water rafting, rock climbing, sky diving, abseiling)
- Reading
- Music
- Films
Accomplishments
- Completed the first aid course and currently the first aider for the Mondelez Coolock office
- Currently Fire Marshall for the Mondelez Coolock office
- Became key-user for FSCM in 2017
- Participated in White Collar Boxing for a charity event
- Received many certificates for extreme sporting activities while traveling throughout Australia 2006/2007
- Dublin Junior Camogie championship Winner's medal
- Dublin Senior Camogie league and championship Winner's medal
- Leinster Camogie championship Winner's medal
- Runners up in the All Ireland Club camogie championship medal
- Dublin Senior B Camogie championship winners medal 1998
- Dublin schools U14, U16 & U18 Soccer A winners medals
- Played Inter county camogie for Dublin for School, U14 and Junior
Personal Information
Date of Birth: 07/27/80
Coursework
- World Class Customer Care - Bank of Ireland
- Communicate with Confidence - Bank of Ireland
- Myers Briggs Type Indicator - Bank of Ireland
- ECDL (European Computer Drivers Licence) - Bank of Ireland
- RSA (Responsible Sale of Alcohol)
- RCG (Responsible Conduct of Gambling)
Timeline
Customer Finance Specialist
Mondelez Int.
01.2014 - Current
Customer Services Rep.
Mondelez Int.
01.2010 - 01.2014
Accounts Receivable
North Dublin Publications
01.2008 - 01.2010
Hospitality Executive
Millennium Hotel (NZ)
01.2007
Bar Tender
Newington Inn (AUS)
01.2006
Customer Service Rep.
Bank Of Ireland
01.2000 - 01.2006
Certificate - FETAC Manual & Computerised Bookkeeping
Marino College
Certificate - Business & Information System
Whitehall House
Leaving Certificate -
Our Lady of Mercy College
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