Siobhan O Toole
Westport,Co Mayo
Summary
Retail Assistant Manager with 30 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
33
33
years of professional experience
5
5
years of post-secondary education
Work history
Office Cashier/Manager
Paddy Power Betfair
Westport, County Mayo
1994.03 - Current
- Managing numerous employees in the office, training and supervising new hires, enhancing productivity and driving efficiency.
- Maintaining high levels of customer retention by resolving customer issues and complaints.
- Creating positive environment of teamwork, mutual respect and morale, reducing staff turnover.
- Performing financial transactions in a fast-paced retail environment.
- Developing strong customer relationships, resulting in high rate of repeat customers.
- Completing opening and closing procedures daily.
- Balancing cash drawers at end of shifts and logged any discrepancies.
- Handling cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Organising cash flow and recording transactions for accurate recordkeeping. Responsible for banking and keeping cash levels correct in store,
Reception/Office assistant
Swinford Motors
Swinford, County Mayo
1990.07 - 1994.03
- Delivered front of house duties with warm and professional manner.
- Provided clerical support to company employees, including copying, faxing and file management.
- Addressed questions and escalated issues complaints to management.
- Answered and transferred calls to designated recipients.
Education
Leaving Cert -
Mean Scoil Mhurie Agus Padraig
Swinford, County Mayo 1984.09 - 1989.06
Secretarial Course
Swinford, County Mayo 1989.09 - 1990.06
Skills
- Administrative support
- Data entry
- Employee management
- High accuracy
- Multi-tasking ability
- Telephone screening
- Clerical support
- Deadline driven
Timeline
Office Cashier/Manager
Paddy Power Betfair
1994.03 - Current
Reception/Office assistant
Swinford Motors
1990.07 - 1994.03
Secretarial Course
1989.09 - 1990.06
Leaving Cert -
Mean Scoil Mhurie Agus Padraig
1984.09 - 1989.06