Siobhan O'Connell
Youghal,Ireland
Summary
A dedicated professional with a strong service-oriented mindset and exceptional organisational efficiency. Demonstrates proficiency in data entry and filing system organisation, ensuring information confidentiality and accuracy. Known for a resourceful approach and proactive work ethic, consistently maintaining composure under pressure. Skilled in telephonic etiquette, contributing to effective communication and client satisfaction. Career goals include leveraging skills to enhance operational processes and support organisational growth.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work history
Receptionist
DNG Spillane
Cobh, Ireland
09.2025 - 01.2026
- Handled appointment scheduling to ensure smooth daily operations.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managing front desk operations, handling calls and scheduling appointments.
Senior document controller
Stryker Corporation
Tullagreen, Carrigtwohill, Ireland
09.2017 - 04.2025
- Document Control Subject Matter Expert for Tullagreen site and provide cover for Limerick and Anngrove sites.
- Developed new templates for documentation, improving clarity and consistency.
- Controlled access rights to sensitive information, reinforcing security measures.
- Managed off-site storage of archived documents to optimise office space utilisation.
- Administered document management system, ensuring smooth business operations.
- Oversaw secure transfer of sensitive files to maintain confidentiality and data protection protocols.
- Reviewed technical documents for accuracy before release, minimising errors and omissions.
- Coordinated the circulation of revised policies across all departments, ensuring unified adherence.
- Collaborated closely with project teams for effective communication flow.
- Expedited workflow processes to reduce project completion time.
- Improved project timelines with prompt distribution of necessary documents.
- Streamlined document retrieval for improved company efficiency.
- Coordinated Electronic Document Management System (EDMS) with strong technical knowledge.
- Carried out secure destruction and disposal of sensitive documents.
- Trained team in document control and records management best practices.
- Resolved issues related to documentation and associated information.
- Oversaw document management for various corporate projects.
- Organised, filed and stored electronic and physical files to maximise traceability.
- Produced document progress reports for senior managers.
- Amended documents accurately, communicating and redistributing to relevant personnel where necessary.
- Contributed to accurate and efficient quality checks, ensuring error-free results.
- Adhered to security protocols, keeping sensitive information and documentation private.
- Assisted with updating and improving working practices in document control and records management approach.
- Act as a single point of contact for process owners during the implementation of external
Stryker Documents into local QMS, including the CIDT process. - Facilitated smooth interdepartmental collaboration through timely provision of required documents.
- Act as a single point of contact for process owners during the implementation of external
Stryker Documents into local QMS, including the CIDT process.
Engineering Group Support
Stryker Tullagreen
Cork
02.2017 - 09.2017
- Responsible for creating ECRs, ECNs and Change Activities.
- Updating and reformatting SOPs and other documents and forms as per current divisional Document Control Procedure.
- Assisting engineers in Periodic Reviews.
- Successfully delivered on tasks within tight deadlines.
- Improved efficiency and productivity by acquiring new skills.
UDI Labelling Administrator
Stryker Corporation
Carrigtohill, County Cork
03.2015 - 12.2015
- Manage Windchill Change Request activities.
- Label verification duties
- verification duties.
- Working to reach deadlines daily.
- Manage and meet personal project deadlines.
- Administration of CR attachments.
- Assist team members where needed.
- Assist Recon UDI team in UDI deployment
Manufacturing Team Member
Stryker Tullagreen
Carrigtohill, County Cork
10.2004 - 09.2015
- Lot review and release.
- Fixing irregularities on a day to day issues.
- Creating files for monthly service reports.
- Cycle counting
- Working to reach deadlines daily.
- Assist with preparation for audits.
- Scribe for FDA and BSI audits.
- Manage archiving process & documentation retrieval requests.
- SME of BPCS system AS400
Education
Certificate in Quality Assurance - Quality Managment
Munster Technology University
Cork 09.2016 - 05.2017
Diploma in Quality Management - Quality Management
Munster Technology univerity
Cork, County Cork 09.2017 - 05.2019
Skills
- Organisational efficiency
- Resourceful approach
- Service-Oriented mindset
- Patience and composure
- Data entry proficiency
- Proactive work ethic
- Telephonic etiquette
- Filing system organisation
- Calm under pressure
- Information confidentiality
Affiliations
- Sea Swimming
- Volunteer for the Irish Guide Dogs for the blind
- Youghal Gaa
- Reading
- Walking
- Cycling
References
References available on request
Timeline
Receptionist
DNG Spillane
09.2025 - 01.2026
Senior document controller
Stryker Corporation
09.2017 - 04.2025
Diploma in Quality Management - Quality Management
Munster Technology univerity
09.2017 - 05.2019
Engineering Group Support
Stryker Tullagreen
02.2017 - 09.2017
Certificate in Quality Assurance - Quality Managment
Munster Technology University
09.2016 - 05.2017
UDI Labelling Administrator
Stryker Corporation
03.2015 - 12.2015
Manufacturing Team Member
Stryker Tullagreen
10.2004 - 09.2015