Siobhan Cannon
Dublin,Shankill
Summary
Dedicated Office Assistant with over five successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of several systems
Overview
18
18
years of professional experience
Work History
Clerical Officer
St. Colmcilles
05.2024 - 10.2025
- Kept reception area clean and neat to give visitors a positive first impression.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and billing payments.
- Helped patients complete necessary medical forms and documentation.
- Managed a multi-line phone system and pleasantly greeted patients.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for 3 clinics EXAMPLE medical facility, scheduling appointments, and handling patient inquiries.
Clerical Officer Grade
St. Colmcilles
09.2022 - 10.2024
- Organizing Clinics: Effective clinic organization involving scheduling patient appointments, managing staff availability, and ensuring that necessary medical equipment and facilities are prepared, with aims to minimize patient wait times and enhance the overall patient experience
- Used computerized data management systems, PAS, to organize datasets and coordinate care details for large patient bases
- Preparing patient charts before appointments to provide timely and accurate care, updating records with recent information. Ensuring that all necessary documents are accessible to healthcare providers
- Liaise with, and support team members regarding clinics in order to make other team members days as efficient as possible
- Provide clerical support, addressing routine and special requirements
- Produce high-quality communications for internal and external use
- Adhere to strict guidelines to protect patient privacy
- Provides clerical support to company employees by tracking, filing and copying documents
- Greets incoming visitors and customers professionally and provides friendly, knowledgeable assistance
- Respond to inquiries from callers seeking information, Resolve complaint's from customers, manage high level of organizational tasks.
- Collaborate with nurses and clerical staff to prepare patient list leading to efficient running of clinics
- Confirmed appointments, communicated with clients, and updated client records.
Temping Receptionist
Osborne Recruitment
06.2022 - 09.2022
- Ongoing temp assignments within customer-facing organization: Lafferty Architects & Project Managers, Hidden Hearing (Multiple call backs, MCB), Ian Broxson & Co, (MCB), DNG (MCB)
- Worked with customers to understand needs and provide excellent service
- Used Microsoft Word and other software tools to create documents and other communications
- Resolved problems, improved operations and provided exceptional service
- Proved successful working within tight deadlines and fast-paced atmosphere
- Participated in team-building activities to enhance working relationships
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Offered friendly and efficient service to customers and handled challenging situations with ease
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed approximately 30 incoming calls and corresponding emails per day from customers
Administrator
Shankill Tennis Club
01.2016 - 03.2020
- Computerized office activities, maintained customer communications and tracked records through system ID
- Aided colleagues, managers and customers through regular communication and assistance
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Completed forms and reports to facilitate admission, transfer or discharge
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
- Collected, validated and distributed information to employees and clients
- Managed timetables and calendars, boosting productivity and improving organizational initiatives
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Trained new employees on administrative procedures, company policies and performance standards
- Assisted with coordination and hosting of company events
- Delivered clerical support by handling range of routine and special requirements
- Interacted with customers by phone, email or in-person to provide information
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Edited documents to improve accuracy of language, flow and readability
- Organized, facilitated and participated in community service efforts
Care Provider
Self Employed
03.2008 - 03.2018
- Arranged transportation and accompanied patients to doctors' offices and errands
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression
- Shopped for groceries regularly in order to keep house stocked with necessities
- Kept individuals safe by removing hazards and correcting problems
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas
- Scheduled and accompanied clients to medical appointments
- Documented residents' mental status, sleep and eating patterns in medical record books
Education
FETAC - Level 6 - Communications, Customer Service, Word Processing, Business Management, Relational Databases, ICDL Profile Certificate
04.2022
QQI Award - Level 5 - Medical Terminology
10.2017
QQI Award - Level 6 - Business Management
12.2016
High School Diploma - undefined
Lorreto Convent Secondary School
Bray, Co. Wicklow05.1985
Timeline
Clerical Officer
St. Colmcilles
05.2024 - 10.2025
Clerical Officer Grade
St. Colmcilles
09.2022 - 10.2024
Temping Receptionist
Osborne Recruitment
06.2022 - 09.2022
Administrator
Shankill Tennis Club
01.2016 - 03.2020
Care Provider
Self Employed
03.2008 - 03.2018
QQI Award - Level 5 - Medical Terminology
High School Diploma - undefined
Lorreto Convent Secondary School
FETAC - Level 6 - Communications, Customer Service, Word Processing, Business Management, Relational Databases, ICDL Profile Certificate
QQI Award - Level 6 - Business Management
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