Sinead Brennan
Galway
Summary
Highly skilled and accomplished student accommodation professional with a passion for delivering exceptional customer service, a strong local knowledge of the Galway PRSA market and a proven track record in business development, mobilisation, sales and letting, facilites and compliance management, and client reporting. Highly organized with a commitment to business development by applying best market practices, a strong customer centered focus and by developing operational efficiencies by process & procedures development, through continuous analysis. PSRA license. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager (contract)
Atalia Student Residences DAC, t/a Campus Living
Galway
05.2018 - 09.2019
- Proejct1: Managed successful implementation of mobilization plan, resulting in timely opening of Goldcrest village with 429 beds
- Project2: Cultivated collaborative relationships with key personnel on the development team and their subcontractors to successfully prepare the building for student occupation by September 2nd, 2019
- Project3: Managed successful public procurement process resulting in the award of contracts for security service at Campus living accommodation sites, end of term deep cleaning service, and landscaping services.
- Project4: Ensured safety and well-being of customers and employees by maintaining a secure environment as Health & Safety representative.
Student accommodation general manager (multiple sites)
Winters Property Management DAC
Galway
01.2007 - 04.2018
- Demonstrated expertise in business development and operations management by successfully overseeing five student accommodation complexes with a total of 597 apartments/houses and over 2,000 bed spaces.
- Maximized return to clients by driving revenue growth and effectively managing costs while ensuring brand protection through site management and delivering exceptional customer service.
- Mentored and successfully managed a team that grew from 15 to 21 members in order to meet seasonal demands.
- Effectively handle recruitment processes including induction, training, mentoring and annual reviews while also managing resource restructuring and staff disciplinary procedures.
- Implemented cost-saving initiatives resulting in increased efficiency in preparing annual revenue forecasts and delivering on targets.
- Developed and executed operational plans for academic and summer programs.
- Set rental rates to meet occupancy and revenue targets while tracking KPI's effectively
- Preparing and implementation of a marketing plans
- Weekly operations meetings with ops managers overseeing office administration, customer service, maintenance
- Deal with escalated issues.
- Property management - overall responsibility for PPM, reactive maintenance and
- Project Management: project planning, tendering and upgrades and roll out.
- CRM – nurturing existing relationships with nuig, gmit, ait and summer group business contracts.
- Client Reporting – financial statements and budgets preparation, reporting on operational matters / AOB and at directors’ meetings and AGM’s
- Liaising with board of directors and members throughout the year
- Adhering to OMC legislation.
- New business tendering & negotiation – preparing tenders for new business, attending clarification meetings, negotiating contracts, contracting, project management
- Takeover of 2 receivership complexes in Athlone; securing the asset, set up and roll out of systems and processes, through to operating the let & manage business.
Operations Manager
Winters Property Management DAC
Galway
11.2005 - 01.2007
- Managed day-to-day operations of Gort na Coiribe student village, overseeing 147 units and serving 657 students.
Student accommodation manager
Menlo Park Apartments
Galway
06.2002 - 09.2004
- Business development, mobilisation to operating of this complex; 41 apartments with 120 students
Education
Bachelor of Arts in Hotel and Catering Management -
G.M.I.T, Dublin Road, Galway
01.2000
Skills
- Purpose Build Student Accommodation management professional
- New building mobilization
- Local market knowledge - Galway
- Sales marketing & Letting
- Facilities management / Compliance
- Revenue growth
- Budget & Account Management
- Customer Relationship Management
- Maintain and develop relationships with key stakeholders
- Client reporting
- Leadership and Mentoring
Certification
- PSRA license
- CPD
Timeline
Project Manager (contract)
Atalia Student Residences DAC, t/a Campus Living
05.2018 - 09.2019
Student accommodation general manager (multiple sites)
Winters Property Management DAC
01.2007 - 04.2018
Operations Manager
Winters Property Management DAC
11.2005 - 01.2007
Student accommodation manager
Menlo Park Apartments
06.2002 - 09.2004
Bachelor of Arts in Hotel and Catering Management -
G.M.I.T, Dublin Road, Galway
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