Simone Napini

As a representative of Meditec Medical , I coordinate and deliver specialize medical equipment to all the regional hospitals and private clients nationwide . I manage service request from both nursing staff and private individuals, ensuring prompt and accurate delivery . Additionally , I provide hands on training for the installation , usage and maintenance of the equipment to ensure safe and effective operation in clinical and home settings.

• Located in a Luxury outlet shopping destination, I was the first point of contact for all visitors and VIP Guest.
• Assist and advise guest with a wider tourism offer, such booking entertainments, sightseeing tours, theatre tickets and restaurant , making reservation on their behalf.
• Highlight the attractions in the surrounding area as well as local and national tourist attraction in line with the objective of the company's partners.
• Own and resolve customer issues in a professional manner and in accordance with company policy.
• Involved with the Marketing Team on weekly focus group.
• Built new business partnerships to drive customer acquisition and generate revenue.
• Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.

• Credit Card and Fraud Department Customer Service

• Position: General Operator - Sales , Stock requisitions, maintaining a good visual merchandising throughout the store.
• Collect, distribute and merchandise according to brand requirements, recording information and updating paperwork.
• Cash Handling -
• Assisting customers with all their queries.
• Improved performance of in-store team, consistently reviewing and updating best practices.
• Maximize sales by designing interactive and engaging store displays.
• Selected merchandise based on price, quality and demand and distribution.
• Thrived in fast-paced environment with energy and enthusiasm.

• Representing AIB TapIt on behalf of Eventfuel during festivals and family events, installing cashless payment systems for the vendors and customer participating. Ensuring maintenance of the vendor’s system and sorting any issues during the event.