SIMONA STROICI

• Site visits to clinic network- Periodic Risks assessments (bi-annually/Quarterly for Dublin/Kildare, Galway ,Limerick ,Waterford ,Ennis ,Cork ,Mullingar) Assessing GDPR, H&S, Corporate Risks ,Documenting Condition of Clinic, Informing Clinical Leads of deficiencies , Taking corrective action to correct defects, Check Stock Levels.
• Inductions (as required) - IT Induction,Site Induction ,Infection Control Induction, TM3 Initial Training .
• Help Desk- Monitoring Help Desk Tickets (daily) , Responding to Help Desk Requests , Completing Items that can be done , Escalating items that can not , Closing tickets as appropriate .
• Ordering - Review Clinic Orders (monthly) , Review orders, Close of Draft Orders, Create Supplier Orders and place them, Follow up on deliveries/PODs/back orders .
• Compliance - Checking TM3 Errors (Weekly) , Run Reports and Identify Errors, Correct Errors Found , Identify Clinicians/PST persistent failures (inform Clinical Leads) , Provide remedial training on teams as needed .
• Patient Services Team -Provide Support to the PST ,Agree a schedule with the PST Manager ,Login to the Spectrum Health Call Queue , Take calls and deal with them: Book/Amend Appointments, Flag Complaints , Make calls to Patients , To Cancel/Reschedule Appointments , To Chase Payment/Claim Forms .

The role of Administration and Facilities Officer sits within Finance team and reports to the Finance Manager and Finance Director. The position incorporates responsibility for the day to day management head office facilities. HR team and function, ensuring the smooth and affective delivery of service to the business.

• Coordinate and administer Barnardos property portfolio under the guidance of the responsible director.
• Co-ordinate the legal progress of leases between the company's solicitors and the relevant local contact.
• I have had relevant people internally with regards to lease renewals and rent reviews when arising.
• Maintained and manage the property database
• Maintain effective and up-to-date property records in the company's central files
• Managed operational matters arising
• Administration of property related issues nationwide.
• Responsible for day-to-day premises related operations in the National Office. This included I responding to and resolving maintenance issues, administering all property related contracts e.g. maintenance, cleaning, alarm monitoring, fire alarm, lift maintenance for the National Office. Assisting in putting certain procurement contracts to tender, to ensure competitive pricing across the organisation. Assisting with facilities maintenance issues relating to other properties as required.
• Administering the insurance policies for the organisation under the guidance of the responsible director including:
• Administering the annual insurance policy renewal returns, resolving any broker queries, and ensuring adequate policy in place on time on an annual basis.
• Managing ongoing insurance related queries for the property, services and other activities of the organisation.
• Collect and distribute the agenda and other papers for Committee meetings, take the minutes and prepare minutes for approval, for key sub-Board committees e.g. Audit Committee, Finance Committee and IT Steering Group.
• I provided administrative support for the Director of Finance Governance and IT when required.
• Supported other pieces of work within the Finance team as required.

• Financial Processes in place for PO/invoices/variations
• Payment application
• Deliver agreed levels of Customer Service
• Communication schedule for customer set
• Reports delivered on time and to quality
• Manage Resources effectively
• Establish Competency job description, for all staff
• Training plan in place and continuously monitored
• Organisation and succession plan in place
• Performance Appraisals carried out as per company requirements
• Resources provided to enable all staff to undertake their roles
• Ensure compliance with EH&S legislation in line with policy
• All staff receiving H&S training
• H&S reports compiled and distributed monthly and as required.Active involvement in Business Development Activity on project specific basis
• SOP's for all staff
• Issuing permits to contractors and accompanying them while they are on site.
• Identify and report hazards and incidents.
• Impeccable completion of paperwork including work orders and uploading of service reports to the Acacia CAFM system.
• Management of Contract Access process and ensuring all contractors attending our client site are registered correctly.
• Report on outstanding Work Order and PPMs, follow-up with the Management team with updates.
• Completion of planned preventative maintenance of general building fabric such as ad-hoc painting, carpet tile replacements, door maintenance etc.
• Stock control of Catering/Cleaning/Stationery consumables, replenishing and ordering as needed.
• Completion of building cleaning audits with our Cleaning Contracts Manager.
• Coordination of service contractors to ensure visits are scheduled on time and completed to our SLAs.

• Promoted welcoming environment while managing receptionist area and fielding requests for information.
• Organised files, developed spreadsheets, faxed reports and scanned documents.
• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
• Developed and implemented record management procedures.
• Supervised office staff members in daily tasks and performance.
• Served as central point of contact for all outside vendors needing to gain access to building.
• Welcomed guests and clients in upbeat and friendly manner.
• Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
• Adhered to security requirements by screening visitors, updating logs and issuing temporary passes.
• Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
• Assessed client satisfaction and communicated issues to organisational leaders.
• Processed financial documents including contracts, expense reports and invoices.
• Coordinated all department functions for team of employees.
• Facilitated day-to-day operations, including staff recruitment, public relations and business development.
• Coordinated itinerary and scheduled appointments with 100% accuracy.
• Maintained all office files, both electronic and hard copies.
• Drove continuous improvement of processes and systems operation.

• Meeting, greeting and attending to the needs of guests,to ensure a superb customer service experience
• Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
• Overseeing and agreeing contracts and providers for services including security, parking,cleaning
• Ensuring that facilities meet government regulations and environmental health and security standards
• Assisted with maintaining high standards of hygiene, and health and safety.
• Always well groomed and smart ready for work.

• Managed team of employees, overseeing the hiring, training, and professional growth of employees.
• Generated in annual savings by implementing new process and reducing wasted resources.
• Worked directly with [clients, management] to achieve .
• Scheduling and coordinating staff, performing specialized services to ensure all areas and equipment are clean, and communicating with other departments.
• Budget control
• Auditing of cleaning standards
• Wages

• Meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• Built a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
• Responsible for accurate and efficient accounts and guest billing processes.
• Kept the hotel reception area clean and tidy at all times.

Understanding facilities management within the context of an organisation

Managing and developing relationships in the workplace

Delivering service in the workplace

Managing and maintaining property and assets

Working with costs and budgets in an FM environment

Understanding the role of leadership and management in the FM context

Midwife Course