Simon Rasso
Dublin,Ireland
Summary
Additional Training :
- Intensive English Language Courses (Ireland, UK, Malta, Czechia) – 2014–2019
Interests
- Tennis (competitive level, trophy wins with SK Kladno & TK Kročehlavy)
- Piano (11 years of formal study, completed advanced cycles)
- Winter sports (former ski instructor, teaching children in English)
- Travel (experienced in exploring diverse cultures across Europe, Africa & the USA)
Driving License
- B
Languages
- English C1
- German B2
- French A2
- Spanish A2
Overview
7
7
years of professional experience
Work history
Gate Leader and Check-in Leader
Vaclav Havel Airport Prague
Prague , Czech Republic
2023.01 - 2025.09
- Coordinated flight departures, ensuring compliance with luggage, visa, and passport regulations.
- Collaborated with ramp supervisors, station managers, load control, and flight crews to maintain smooth operations.
- Oversaw passenger safety and documentation under strict time constraints.
- Delivered excellent customer service while multitasking in a high-pressure environment
Head receptionist
Sky Hotel Prague
Prague, Czech Republic
2023.01 - 2024.09
- Managed guest check-ins, reservations, and customer inquiries across phone, email, and in-person.
- Supervised housekeeping schedules to ensure rooms were prepared for arrivals on time.
- Oversaw hotel security systems, including fire alarms and safety procedures.
- Ensured smooth daily hotel operations, balancing guest satisfaction with staff coordination.
Bartender
Strandfield Café
Dundalk, Ireland
2022.01 - 2023.01
- Provided high-quality customer service in a busy hospitality environment.
- Prepared beverages and managed bar operations efficiently.
- Handled cash and ensured accurate transactions.
- Worked collaboratively as part of a team to deliver excellent service.
Security specialist
Usir s.r.o
Prague, Czech Republic
2021.01 - 2022.01
- Supervised security operations across multiple sites during shifts.
- Maintained and managed sensitive company documents, contracts, and safety protocols.
- Coordinated workers to ensure compliance with internal security standards.
- Responded effectively to incidents to maintain workplace safety.
Head Receptionist
Forum Karlin Theatre
Prague, Czech Republic
2019.01 - 2021.01
- Oversaw visitor management for employees, actors, and guests at a major theatre venue.
- Coordinated reservations, parking, and smooth running of performances.
- Monitored and enforced safety and security protocols.
- Maintained responsibility for key access throughout the entire facility.
Education
Master of Arts - International Relations
Dublin City University
Dublin 2022.09 -
Bachelor of Arts (Hons) - International Tourism Management
Dundalk Institute of Technology
Dundalk 2022.09 - 2025.05
Secondary School Diploma - Generic programmes and qualifications
Four Year Secondary School - Gymnazium Kladno
Kladno 2018.09 - 2022.05
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Excellent customer service experince
- Responsibilty
- Leadership
- Strategic planning
- Team building
- Multitasking
Timeline
Gate Leader and Check-in Leader
Vaclav Havel Airport Prague
2023.01 - 2025.09
Head receptionist
Sky Hotel Prague
2023.01 - 2024.09
Master of Arts - International Relations
Dublin City University
2022.09 -
Bachelor of Arts (Hons) - International Tourism Management
Dundalk Institute of Technology
2022.09 - 2025.05
Bartender
Strandfield Café
2022.01 - 2023.01
Security specialist
Usir s.r.o
2021.01 - 2022.01
Head Receptionist
Forum Karlin Theatre
2019.01 - 2021.01
Secondary School Diploma - Generic programmes and qualifications
Four Year Secondary School - Gymnazium Kladno
2018.09 - 2022.05