Simon Mwathi
Drogheda
Summary
RMA specialist with a strong track record in value recovery process optimization and client satisfaction. Skilled in technical problem-solving and fostering team collaboration. History of enhancing inventory systems and achieving significant positive outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
RMA Specialist
RRL Amazon
Dublin
01.2022 - Current
- Review warrant status of assets and recover value for the company.
- Process RMA cases by checking asset eligibility and documentation.
- Coordinate returns paperwork to keep RMA decisions moving each day.
- Previously worked as a Failure Analyst for server components in the company.
Capacity Install Technician
Gempool Recruitments
Dublin
11.2020 - 12.2021
- Responding to daily changes and demands in the installation of racks.
Debug Technician
Gempool Recruitments
Dublin
01.2020 - 12.2021
- Troubleshooting servers, root cause analysis, software, and hardware repairs.
Database Administrator
Hope & Glory C. Ministries
Dublin
01.2017 - 05.2020
- Developing and supporting a new database for the charitable organisation.
System Analyst
Bank of Ireland
Dublin
10.2007 - 12.2015
- Plan and review test specifications against functional documents and requirements coverage.
- Build new and existing application components and run unit tests per standards.
- Participate in SQA testing and document outsourced product feature changes.
System Analyst
Canada Life
Dublin
09.2003 - 10.2007
- Develop new software matching provided business specifications.
- Maintain support for existing applications.
- Fix defects and respond to user issues across releases.
Senior Life and Pensions Administrator
Abbey National
Dublin
11.2000 - 06.2001
- Manage onboarding for new clients, completing pension setup tasks accurately.
Education
Web Developer - Web Development
Future Collars
07.2024
Degree in Computer Science - Info. Systems
Trinity College
06.2006
Certificate in ECDL & Train the Trainer -
Scottish Provident
06.2002
Computer Packages Certificates -
FAS
06.2001
Certificate in Cobol programming -
Fitzwilliam Computer Services Ltd
05.2005
Skills
- Windows operating system
- Database management
- SQL proficiency
- Tableau visualization
- AWS architecture frameworks
- AWS development tools
- CloudFormation automation
- Command line interface (CLI)
- SSH access
- AWS platform expertise
- S3 storage solutions
- Redshift data warehousing
- Amazon EC2 instances
- Cloud computing strategies
- System administration
- Kubernetes orchestration
- Git version control
- HTML and CSS development
- Responsive web design (RWD)
- JavaScript programming
- React framework expertise
- COBOL programming language
- VBNET development
- Python programming
- Warrant and value recovery
- Inventory systems management
- RMA processing and tracking
- Asset eligibility assessment and documentation coordination
Certification
- Computer Packages Certificates, FAS, 2001-01-01, 2001-06-01
- Certificate in ECDL & Train the Trainer, Scottish Provident, 2002-02-01, 2002-06-01
- AWS Cloud Architect, Udacity, https://confirm.udacity.com/VGXHSNYH
- Degree in Computer Science (Info. Systems), Trinity College (Dublin University), 2001-09-01, 2006-06-01
- Certificate in Cobol programming, Fitzwilliam Computer Services Ltd, 2005-07-01, 2005-05-01
Hobbies and interests
- swimming and running long distances
References
- Available up on request
Accomplishments
- Developed Team's weekly report generation system prior eViridis system emerges
- Trained Juniors as Failure analysis and RMA specialists
- Recovered more than $4M through RMA for the company in the 2nd half of 2025
- Recovered more than $11M through RMA for the company in the 1st half of 2026
Timeline
RMA Specialist
RRL Amazon
01.2022 - Current
Capacity Install Technician
Gempool Recruitments
11.2020 - 12.2021
Debug Technician
Gempool Recruitments
01.2020 - 12.2021
Database Administrator
Hope & Glory C. Ministries
01.2017 - 05.2020
System Analyst
Bank of Ireland
10.2007 - 12.2015
System Analyst
Canada Life
09.2003 - 10.2007
Senior Life and Pensions Administrator
Abbey National
11.2000 - 06.2001
Web Developer - Web Development
Future Collars
Degree in Computer Science - Info. Systems
Trinity College
Certificate in ECDL & Train the Trainer -
Scottish Provident
Computer Packages Certificates -
FAS
Certificate in Cobol programming -
Fitzwilliam Computer Services Ltd