Simon McNeill
Castleknock,Ireland
Summary
Experience manager with several years of strong leadership in fast-paced environments. Proven ability to motivate teams, lead departments to achieve the highest standards of product knowledge, sales skills, customer service and visual merchandising. Highly adaptable and eager to leverage personal skills and business relationships while enjoying the challenges of new markets, industries, and locations.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work history
Multi Unit Manager
Starbucks
Dublin City Centre
08.2022 - 05.2025
- Lead operations across multiple city-centre locations, ensuring adherence to company standards and procedures.
- Conducted KPI reviews, performance updates, and store visits to drive accountability and results.
- Oversaw implementation of seasonal promotion and in-store marketing materials, ensuring timely update and brand consistency in alignment with Starbucks national campaigns.
- Coordinated Coffee Master Championships, managing event logistics and participant engagement to promote coffee expertise and elevate brand experience.
- Oversaw recruitment and succession planning, ensuring each store has strong leadership pipelines.
- Address customer complaints and service gaps promptly.
Store Manager
Starbucks
Dublin
06.2015 - 08.2022
- Established strong relationships with customers to deliver exceptional service.
- Cultivated positive dynamics within shift team through coaching and individual support.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Adhered to operational policies, ensuring compliance in cash handling and safety protocols.
- Coordinated Starbucks community charity events with store team to enhance local engagement and promote social responsibility.
Shift Supervisor
Starbucks
Dublin
06.2011 - 06.2015
- Managed daily operations, coached staff, and maintained high service standards.
- Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
- Handled customer concerns and ensured smooth shift transitions.
- Promoted Starbucks' “Third Place” philosophy to enhance customer experience.
Team Manager
TalkTalk
Waterford
03.2008 - 05.2011
- Developed and led a team of 12 agents through targeted coaching and performance management.
- Managed HR responsibilities, including conducting appraisals and resolving escalated customer issues.
- Delivered training sessions to enhance team skills and facilitated meetings for operational efficiency.
Sales Support
Commercial Wireless
Dublin
04.2007 - 03.2008
- Supported B2B sales processes, sourced tailored solutions, and processed orders via SAP system.
- Drove client meetings for account managers and ensured high service delivery.
- Sourcing different handsets to meet client’s needs from different suppliers.
Assistant Manager
Three Retail
Dublin
11.2006 - 04.2007
- Managed a team of 10, coordinated schedules and training, and maintained store standards.
- Led performance reviews, recruitment, and day-to-day store operations.
- Assisted in recruitment process to build effective workforce.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
Store Manager
Carphone Warehouse
Nutgrove and Maynooth
11.2005 - 09.2006
- Drove sales, customer service, and store operations across two locations.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Managed HR matters, payroll reporting, and stock control.
Education
Certificate - Business Management
Chartered Management Institute of Ireland
Ireland 01.2008 - 01.2009
Diploma - Fine Art
Dun Laoghaire Institute of Art Design And Technology
Ireland 01.1999 - 01.2002
Leaving Certificate -
De La Salle College
Ireland 01.1993 - 01.1999
Skills
- Experienced in Point of Sale Systems and customer relationship management Systems
- Trained in HR Procedures and Irish Employment Law
- Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)
- Strong multitasking abilities with proven problem solving skills in fast-paced environment
Timeline
Multi Unit Manager
Starbucks
08.2022 - 05.2025
Store Manager
Starbucks
06.2015 - 08.2022
Shift Supervisor
Starbucks
06.2011 - 06.2015
Team Manager
TalkTalk
03.2008 - 05.2011
Certificate - Business Management
Chartered Management Institute of Ireland
01.2008 - 01.2009
Sales Support
Commercial Wireless
04.2007 - 03.2008
Assistant Manager
Three Retail
11.2006 - 04.2007
Store Manager
Carphone Warehouse
11.2005 - 09.2006
Diploma - Fine Art
Dun Laoghaire Institute of Art Design And Technology
01.1999 - 01.2002
Leaving Certificate -
De La Salle College
01.1993 - 01.1999
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