Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Simon Carey

Simon Carey

Bagenalstown,Carlow

Summary

With over a decade in hospitality as Duty Manager overlooking over 50+ Staff, I've transitioned to eBay as a Success Manager.

Here I am leveraging my background to drive success and deep relationships with our social enterprise accounts.

I excel in relationship management, customer success, and project management to drive results for eBay's top-tier clients.


I have been promoted multiple times over the years within eBay and have always stood out for my performance and work ethic.

Overview

20
20
years of professional experience
5
5

Years of E-Commerce & B2B experience

Work history

Social Entrepreneur Consultant

eBay
Dublin, Ireland
10.2022 - Current
  • Supported integration of service users back into community life and maximise successful transition rate to eBay Plattform.
  • Hosted and organised webinars and group classes to increase adaption and provide a scaled onboarding experience.
  • Partnered with external support networks to deliver holistic client care.
  • Promoted independence and positive wellbeing when working with vulnerable adults/refugees.

Seller Support Advisor

eBay
Dublin, Dublin
08.2020 - 07.2023
  • Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
  • Provided remote support for product functionality, maintenance and troubleshooting.
  • Reported incidents, risks and hazards by following set procedures.

Commercial BDR

eBay
Dublin, Ireland
07.2021 - 10.2022
  • Developed and implemented value-adding strategies to increase product and service profitability.
  • Updated business plans to reflect emerging trends and projections.
  • Analysed client business goals and processes to harness consultative sales techniques.

Education

Lean Six Sigma

Institute of Technology, Carlow
Carlow, County Carlow
01.2017 - 01.2018

Skills

  • Account management
  • Customer relations
  • Strong communicator
  • Entrepreneurship expertise
  • Classroom management
  • Lead generation
  • Key account development

Languages

English
Native

Timeline

Social Entrepreneur Consultant

eBay
10.2022 - Current

Commercial BDR

eBay
07.2021 - 10.2022

Seller Support Advisor

eBay
08.2020 - 07.2023

Lean Six Sigma

Institute of Technology, Carlow
01.2017 - 01.2018
Simon Carey