Simi Piranditta
Kilmactranny,Sligo
Summary
Accomplished Customer Service Representative of 10 + years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Senior Accommodation Assistant
Kilronan Castle
Ballyfarnon , Co. Roscommon
2021.12 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Eircom
Sligo , Sligo
2019.03 - 2021.08
- Received inbound calls from customers, providing information regarding services or products, taking new orders and cancelling accounts.
Housekeeping Assistant
Kilronan Castle
Ballyfarnon , Sligo
2018.03 - 2019.02
- Cleaned guest rooms and changed linen according to company specifications, ensuring that each room was in compliance with standard set-up.
- Inspected condition of all vacant rooms at beginning of shift.
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
- Handled guest complaints about housekeeping services and referred problems to management.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
Senior Care Assistant
Irish Homecare
Longford , Longford
2017.02 - 2018.02
- Assisted in day-to-day care and support, carrying out washing, and bathing and feeding support to ease patient responsibilities.
French -to-English Translator
British Airport Authority
London
2003.04 - 2014.10
- Performed various translation and interpretation duties from French into English including written texts, localisation.
Education
QQI Level 5 Health Care - Patient Care
City And Guilds
Longford, LongfordLevel 4 HACCP - Food Safety
NFQ Ireland
Carrick On Shannon, LeitrimBA In Business Management - Business
University of Middlesex
London, MiddlesexSkills
Adaptive team playerundefined
Timeline
Senior Accommodation Assistant
Kilronan Castle
2021.12 - Current
Customer Service Representative
Eircom
2019.03 - 2021.08
Housekeeping Assistant
Kilronan Castle
2018.03 - 2019.02
Senior Care Assistant
Irish Homecare
2017.02 - 2018.02
French -to-English Translator
British Airport Authority
2003.04 - 2014.10
QQI Level 5 Health Care - Patient Care
City And Guilds
Level 4 HACCP - Food Safety
NFQ Ireland
BA In Business Management - Business
University of Middlesex
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