Simi Piranditta
Kilmactranny,Sligo
Summary
Accomplished Customer Service Representative of 10 + years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Senior Accommodation Assistant
Kilronan Castle
Ballyfarnon , Co. Roscommon
12.2021 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Eircom
Sligo, Sligo
03.2019 - 08.2021
- Received inbound calls from customers, providing information regarding services or products, taking new orders and cancelling accounts.
Housekeeping Assistant
Kilronan Castle
Ballyfarnon, Sligo
03.2018 - 02.2019
- Cleaned guest rooms and changed linen according to company specifications, ensuring that each room was in compliance with standard set-up.
- Inspected condition of all vacant rooms at beginning of shift.
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
- Handled guest complaints about housekeeping services and referred problems to management.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
Senior Care Assistant
Irish Homecare
Longford, Longford
02.2017 - 02.2018
- Assisted in day-to-day care and support, carrying out washing, and bathing and feeding support to ease patient responsibilities.
French -to-English Translator
British Airport Authority
London
04.2003 - 10.2014
- Performed various translation and interpretation duties from French into English including written texts, localisation.
Education
QQI Level 5 Health Care - Patient Care
City And Guilds
Longford, LongfordLevel 4 HACCP - Food Safety
NFQ Ireland
Carrick On Shannon, LeitrimBA In Business Management - Business
University of Middlesex
London, MiddlesexSkills
Adaptive team playerundefined
Timeline
Senior Accommodation Assistant
Kilronan Castle
12.2021 - Current
Customer Service Representative
Eircom
03.2019 - 08.2021
Housekeeping Assistant
Kilronan Castle
03.2018 - 02.2019
Senior Care Assistant
Irish Homecare
02.2017 - 02.2018
French -to-English Translator
British Airport Authority
04.2003 - 10.2014
QQI Level 5 Health Care - Patient Care
City And Guilds
Level 4 HACCP - Food Safety
NFQ Ireland
BA In Business Management - Business
University of Middlesex
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