Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Work Preference
Timeline
Generic
Open To Work

SILVIA RAMAROLI

Summary

Results-oriented leader with extensive experience in the retail sector, successfully improving customer satisfaction through tailored product offerings and streamlined purchasing processes. Recognized for building strong customer relationships and training staff to achieve high performance in fast-paced environments.

Overview

1
1
Certification
13
13
years of professional experience

Work History

waitress

Sicilian Delights
04.2024 - 06.2024

department, permanent contract

M&S Clothing&Home
11.2024 - 05.2024
  • At M&S I developed: confidence in customer service, strong team role, high performance under pressure.

part-time waitress

Tom Barry’s
10.2023 - 03.2024
  • A pizzeria-pub

General Partner

Centro Alimenti Senza Glutine
01.2021 - 01.2023
  • Conducted marketing research and built customer relationships to offer tailored product selections, streamlined customer purchase processes to enhance satisfaction, and provided daily support to company shops.
  • Established family business structure in Mantua, overseeing two employees at headquarters and one in each shop.

Sales assistant

Centro Alimenti Senza Glutine
01.2011 - 01.2023
  • Handled front office sales and customer service, managed visual merchandising, processed supplier orders, trained new employees, unloaded goods, loaded shelves, and interacted with company representatives to enhance customer experience.
  • Managed family Limited Partnership, overseeing two employees at headquarters and one in each shop in Mantua to ensure smooth operations across locations.

Sales Manager

Centro Alimenti Senza Glutine
01.2011 - 01.2021

Coordinated staffing for family limited partnership in Mantua, supervising 2 headquarters staff and 1 in each shop to ensure operational efficiency.

Education

Diploma of Business - foreign languages (English-German)

I.T.A.S.S Mantegna
Mantova (Italy)
01-2011

Skills

  • Customer service
  • Complaint resolution
  • Daily service monitoring
  • Cash register operation
  • Menu item analysis
  • Menu promotion
  • Team collaboration
  • Customer connection development
  • Task prioritization
  • Fast-paced adaptability
  • Problem solving
  • Employee training
  • Active listening
  • Relationship building

Certification

  • Certificate of Hygiene for Food Stuffs, 2012
  • ONASPI Training Certificate in Fire Prevention Management, 11/16/21

Hobbies and Interests

  • Supporting a child through ActionAid since 2019
  • Movies and books
  • Animals, art, and nature
  • Reiki healer I and II level
  • Agesci scoutmaster from 2015 to 2019

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

On-Site

Salary Range

€15/hr - €17/hr

Timeline

department, permanent contract

M&S Clothing&Home
11.2024 - 05.2024

waitress

Sicilian Delights
04.2024 - 06.2024

part-time waitress

Tom Barry’s
10.2023 - 03.2024

General Partner

Centro Alimenti Senza Glutine
01.2021 - 01.2023

Sales assistant

Centro Alimenti Senza Glutine
01.2011 - 01.2023

Sales Manager

Centro Alimenti Senza Glutine
01.2011 - 01.2021

Diploma of Business - foreign languages (English-German)

I.T.A.S.S Mantegna
SILVIA RAMAROLI