Sile Walsh

• Facilitated structured NVR programmes supporting parents to manage child-to-parent violence and high-risk behaviours
• Delivered psychoeducational sessions on de-escalation, boundary-setting, and non-violent communication strategies
• Coached parents in applying NVR techniques, including presence, resistance to escalation, and reconciliation gestures
• Conducted sessions with one or both parents remotely, adapting interventions to meet diverse family needs
• Supported parents in developing safety plans and responding effectively to crisis situations
• Promoted parental self-regulation and resilience through skills-based guidance and reflective practice
• Monitored and evaluated client progress, adjusting support plans as needed
• Adhered to safeguarding and child protection procedures, escalating concerns appropriately
• Applied skills transferable to workplace settings, including conflict resolution, stress management, and brief therapeutic engagement

• Engaged in continuous professional development to stay abreast of latest psychological theories and practices.
• Established effective rapport with diverse client population, creating a supportive environment.
• Designed bespoke therapeutic interventions with patient's unique needs in mind.
• Delivered empathetic support to clients by conducting individual sessions.
• Built strong and trusting professional rapport to support client progress.
• Established trusting relationships with clients, promoting open communication.
• Ensured ethical practices at all times adhering to counselling standards.
• Referred clients to additional services when necessary, broadening support network.
• Counselled diverse clients on mental health issues, addressing anxiety, depression, relationships, and domestic violence.

• Delivered confidential, client-centred emotional support to callers experiencing stress, family difficulties, and wellbeing concerns via a national helpline
• Applied active listening, empathy, and structured communication techniques to de-escalate distress and support emotional regulation
• Conducted initial needs assessments and identified key presenting issues within time-limited calls
• Provided psychoeducational guidance on parenting, stress management, and coping strategies while maintaining professional boundaries
• Signposted clients to appropriate external supports, including mental health and community services
• Managed sensitive and high-risk calls in line with safeguarding and risk management protocols
• Maintained accurate, GDPR-compliant call documentation and adhered to organisational standards
• Demonstrated adaptability and resilience in a remote/phone-based support environment

• Built and maintained strong, trust-based relationships with a diverse range of stakeholders
• Acted as a key point of contact for stakeholder concerns, applying active listening, empathy, and problem-solving to support effective resolution
• Managed and resolved complex queries, using structured assessment and collaborative approaches to identify practical solutions
• Monitored budget allocations and identified potential risks, demonstrating ethical awareness and accountability
• Supported onboarding and engagement processes, building rapport and providing clear, supportive guidance to individuals
• Communicated complex information clearly through reports and discussions, adapting style to suit different audiences

Key Transferable Skills: Communication, Brief Assessment, Conflict Resolution, Emotional Intelligence, Problem-Solving

• Served as a key point of contact for international clients, suppliers, and internal teams.
• Managed sensitive financial and compliance documentation with strict adherence to confidentiality, ethical standards, and data protection requirements
• Maintained professionalism and emotional regulation in high-pressure situations, applying clear boundaries and a calm, supportive approach

Key Transferable Skills: Active Listening, Conflict Resolution, Client Engagement, Time Management, Professional Boundaries, Resilience.

Key Transferable Skills: Caseload Organisation, Team Collaboration, Pressure Management, Analytical thinking.

Key Transferable Skills: Leadership, Mentoring, Conflict Resolution, Attention to Detail, Accountability.

Key Transferable Skills: Ethical Practise, Problem Solving, Confidentiality, Empathy, Accurate Record Keeping.