Silas Okullu
Athlone,Ireland
Summary
Friendly Customer Assistant with a knack for creating positive shopping experiences. Excel at resolving customer queries and boosting satisfaction. Improved store layout, leading to smoother operations and happier customers.
Overview
9
9
years of professional experience
Work History
Christmas Customer Assistant
Boots
Athlone, County Westmeath
10.2024 - Current
- Facilitated smooth running of operations through efficient task management.
- Sustained high levels of organisation with attention to detail.
- Demonstrated open communication and collaborated with various teams.
- Provided customer service, delivering high levels of satisfaction.
- Completed assigned work within deadlines and to company standards.
- Liaised with clients to maintain relationships and foster repeat business.
- Took on additional tasks at the manager's request.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Operated till systems smoothly, streamlining the check-out process for customers with 98% accuracy.
- Implemented customer follow-up to uphold service standards.
- Assisted customers with product complaints, logged issues for investigation, and provided replacement items.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Nursing officer
Soroti Regional Referral Hospital
Soroti, Uganda
07.2015 - 08.2024
- Attended health conventions to monitor product and service evolutions.
- Administered oxygen and medication to achieve optimum health outcomes.
- Followed Ministry of Health procedures and protocols to prepare drips and transfusions safely.
- Collaborated with external providers to meet patient care continuity needs.
- Administered scheduled oral and IV medications and therapies, overseeing pain management plans.
- Collaborated with multidisciplinary teams to improve patient outcomes.
- Set and monitored performance targets for optimised service-user care.
- Maintained high standards of cleanliness in wards to prevent cross-contamination of diseases.
- Managed complex caseloads, ensuring timely and appropriate treatment for all patients.
- Actioned public health campaigns to educate patients on current issues.
- Mentored and provided clinical onboarding for nursing personnel and student nurses
- Provided emergency medical assistance swiftly during critical situations saving many lives.
- Coordinated seamless discharge process, reducing readmission rates substantially.
Education
Master of Science in Nursing - Nursing
Technological University of the Shanon
Ireland 09.2024 -
Bachelor of Science in Nursing - Nursing
The Aga Khan University
Uganda 01.2020 - 01.2023
Diploma in Nursing - Nursing
Soroti School of Comprehensive Nursing
Uganda 05.2015 - 12.2016
Certificate in Comprehensive Nursing - Nursing
Ngora School of Nursing and Midwifery
Uganda 01.2010 - 12.2012
A-Levels - Advanced Level study
Ngora High School
Uganda 01.2008 - 12.2010
Skills
- Relationship-building
- Persuasive communication
- Change management
- Resourcefulness
- Stress management
- Sales forecasting
- Time efficiency
Affiliations
- Basketball, Travelling, Music
References
- Gavin Madden, Line manager Boots Pharmacy, Athlone, Golden Island, +353-852268468, gavin.madden@boots.com
- Dr Namukwaya Carolyne, Associate Dean, Undergraduate Programmes, Aga Khan University, Uganda Campus, +256-704232638, namukwaya.carolyne@aku.edu
Timeline
Christmas Customer Assistant
Boots
10.2024 - Current
Master of Science in Nursing - Nursing
Technological University of the Shanon
09.2024 -
Bachelor of Science in Nursing - Nursing
The Aga Khan University
01.2020 - 01.2023
Nursing officer
Soroti Regional Referral Hospital
07.2015 - 08.2024
Diploma in Nursing - Nursing
Soroti School of Comprehensive Nursing
05.2015 - 12.2016
Certificate in Comprehensive Nursing - Nursing
Ngora School of Nursing and Midwifery
01.2010 - 12.2012
A-Levels - Advanced Level study
Ngora High School
01.2008 - 12.2010
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