Sigita Pakalniene
Citywest
Summary
Analytical and detail-oriented professional with proven experience in data-driven decision-making, risk assessment and policy compliance. Skilled in proactively identifying risks, conducting in-depth research using diverse tools and data sources and delivering clear, actionable reports. Adept at cross-functional collaboration, maintaining confidentiality and driving continuous improvement. Known for a strong investigative mindset, excellent communication skills and the ability to work independently. Actively seeking a role in Trust & Safety, Compliance or Data Analysis where these strengths can contribute to organisational success.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
SME in Content Moderation
Concentrix
Dublin
01.2022 - 12.2024
- Assisted frontline representatives in real-time resolution of IP reports and appeals
- Identified team knowledge gaps and delivered targeted coaching to improve accuracy
- Conducted in-depth investigations using internal tools and multi-source research
- Maintained strict confidentiality in handling sensitive content and user data
- Collaborated cross-functionally to integrate policy knowledge into wider projects
- Acted swiftly and decisively in high-risk or sensitive moderation cases
PA/Administrator
Irsh Packaging Recycling
Dublin
01.2017 - 12.2021
- Managed updates and audits of employee records and personnel files
- Delivered daily P&L and stock movement reports to senior management
- Liaised with internal departments, suppliers and external stakeholders
- Operated the weighbridge and completed legal documentation for waste exports
Recruitment consultant
Noel Recruitment
Dublin
08.2014 - 12.2015
- Screened and matched candidates to client vacancies across sectors
- Conducted employment verification and detailed reference checks
- Led in-person client meetings and presented shortlists of qualified candidates
- Maintained GDPR-compliant records of personal data and application materials
Education
Bachelor of Arts - Tourism Management
Technological University Dublin
09.2011 - 05.2013
Certificate of Higher Education - Tourism Management
Crumlin College of Further Education
09.2009 - 06.2011
Skills
Trust and Safety Operations
Policy violation analysis
Fraud detection and investigation
Critical thinking
High attention to detail
Trend identification and escalation
Proactive problem-solving
Interpretation of user behavior data
Cross-functional collaboration
Empathetic and professional communication
Ethical judgment and integrity
Adaptability in fast-paced environments
Time management
Multitasking abilities
Situational judgement
Timeline
SME in Content Moderation
Concentrix
01.2022 - 12.2024
PA/Administrator
Irsh Packaging Recycling
01.2017 - 12.2021
Recruitment consultant
Noel Recruitment
08.2014 - 12.2015
Bachelor of Arts - Tourism Management
Technological University Dublin
09.2011 - 05.2013
Certificate of Higher Education - Tourism Management
Crumlin College of Further Education
09.2009 - 06.2011
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