Siddharth Suresh
Automation and Technical Support Specialist
Cork,CO
Summary
Highly motivated and results-driven professional with expertise in scripting, testing, and administration, complemented by advanced skills in planning, reporting, and data analysis. A critical thinker with a clear communication style, dedicated to delivering reliable information and exceptional customer support. Eager to leverage technical expertise and analytical skills to drive customer success and business growth. Passionate about contributing to a dynamic team and excited to take on new challenges that enhance customer outcomes and propel business objectives.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
System Support Engineer
Celtic Management Services
Cork, County Cork
09.2024 - Current
- Managed and prioritized 7 incoming service tickets, ensuring timely dispatch to field engineers and support teams, while maintaining adherence to SLAs.
- Allocated resources based on skills and availability, ensuring optimal coverage for all incidents and service requests.
- Handled safe destruction of data from servers, storage devices, and network devices post decommission.
- Delivered system maintenance and support during coverage periods, troubleshooting issues to prevent downtime and service disruptions.
- Collaborated with cross-functional teams to ensure continuity of operations and optimal performance during periods of understaffing or high demand.
ITAM Support Engineer
Cognizant Technology Solutions
Bengaluru, Karnataka
03.2021 - 08.2023
- Revamped financial infrastructure, including hardware and network devices.
- Automated asset life cycle tracking with PowerShell scripting.
- Provided end-user support across Windows, Linux, and Mac systems.
- Communicated technical concepts effectively to non-technical individuals.
- Documented all transactions and troubleshooting procedures for knowledge base enhancement.
- Provided 5000+ line helpdesk remote and telephone support to 10000+ Country Financial Business Partners.
- Troubleshot system and network problems, diagnosing and solving hardware and software faults, resulting in average cost savings of INR 100,000 annually
Technical Support Engineer
DXC
Bengaluru, Karnataka
03.2019 - 03.2021
- Managed AS400 systems for enhanced efficiency.
- Handled 7,000+ support requests in one year for Intermountain Healthcare Group software/hardware.
- Managed network systems during downtime, ensuring minimal disruption.
- Guided customers through new system setups and troubleshooting.
- Managed user accounts and permissions using Active Directory.
Education
Master of Science - Business Analytics
University College Cork
Cork, Ireland 09.2023 - 10.2024
BE - Electronics and communication
SIDDAGANGA INSTITUTE OF TECHNOLOGY
Karnataka 03.2013 - 10.2018
Skills
PowerShell Scripting
Process Automation
Data Analysis & Reporting Automation: Tableau and Salesforce
Python and R Studio
Task Scheduling & Automation
Infrastructure Automation
ServiceNow (SNOW) Automation
Tableau, Salesforce, IBM CPLEX, SQL
Accomplishments
- Streamlined workflows using PowerShell scripting.
- Received IEEE Academic Achievement Award for Home Automation System project.
Timeline
System Support Engineer
Celtic Management Services
09.2024 - Current
Master of Science - Business Analytics
University College Cork
09.2023 - 10.2024
ITAM Support Engineer
Cognizant Technology Solutions
03.2021 - 08.2023
Technical Support Engineer
DXC
03.2019 - 03.2021
BE - Electronics and communication
SIDDAGANGA INSTITUTE OF TECHNOLOGY
03.2013 - 10.2018
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