Siddharth Katoch
Cork
Summary
Software Consultant with over 3 years of experience in client onboarding, deploying and customising SaaS solutions, and providing technical support, backed by over 8 years in IT roles such as Technical Support Engineer and Software Engineer. Skilled in translating business needs into technical solutions and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Software Consultant
The Access Group
Cork
01.2022 - Current
- Act as a technical advisor to clients and internal teams, guiding them through the deployment, onboarding, and configuration of SaaS solutions.
- Provide hands-on support for API integrations, troubleshooting technical challenges, and working with the development team to implement fixes.
- Collaborate with the Sales and Customer Success teams to ensure smooth client onboarding, and offer technical assistance during post-sales engagements.
- Managed smaller-scale optimization projects, focusing on enhancing existing systems and processes to deliver quick wins, and incremental value.
- Assisted in client onboarding by troubleshooting initial integration challenges and configuration issues, utilizing tools like Postman to test API endpoints.
- Led technical workshops to educate clients on system capabilities, best practices, and integration strategies.
- Configure cloud-based software solutions, ensuring alignment with business needs and industry best practices.
- Delivered engaging training sessions and developed comprehensive user documentation, empowering client personnel to maximize the value of new systems.
- Collaborated with cross-functional teams, including development, product, and support, to ensure seamless project delivery and resolution of client concerns.
- Managed multiple projects simultaneously while meeting deadlines.
Technical Support Engineer
Core HR
Cork
05.2019 - 01.2022
- Collaborated with teams to solve technical customer problems across all SaaS product suites.
- Diagnosed API connectivity issues, analyzed error logs, tested using Postman, and escalated findings to the development team for resolution.
Software Engineer
Accenture
Pune
01.2015 - 03.2017
- Monitored SAP systems to identify and resolve issues, ensuring optimal efficiency.
Education
MSc - Management
UCC
Cork01.2018
B. Tech - Electronics and Communication
JUIT
India01.2014
Skills
- Software Implementation
- Lifecycle Management
- Training and Support
- Solution Design
- Process Optimization
- Integration Support
- Cloud-Based Solutions
- MS SQL
- API integration and troubleshooting
- API Testing
- XML and JSON data formats
- Error handling and debugging
Affiliations
- Active volunteer at Cork Volunteer Centre
- Member and contributor Reforestation Nation
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Software Consultant
The Access Group
01.2022 - Current
Technical Support Engineer
Core HR
05.2019 - 01.2022
Software Engineer
Accenture
01.2015 - 03.2017
MSc - Management
UCC
B. Tech - Electronics and Communication
JUIT
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