SIBONGISENI TSOTETSI
77 Juta, Braamfontein, Johannesburg
Summary
Motivated and detail-oriented IT graduate with a Diploma in Information Technology (Software Development). Skilled in software development, database management, and technical troubleshooting. Experienced in customer service and collaborating with cross-functional teams to enhance IT solutions. Passionate about leveraging technology to drive efficiency and innovation. Seeking an IT internship to apply technical skills and gain hands-on industry experience
Overview
1
1
year of professional experience
Work History
Call Center Agent
South Point Student Accommodation
12.2024 - 03.2025
- Managed tenant inquiries and resolved technical and administrative issues efficiently
- Assisted in onboarding tenants, ensuring proper documentation and system updates
- Monitored compliance with IT systems used for tenant management
- Communicated effectively with various departments to ensure seamless operations
- Documented and escalated IT-related concerns to relevant teams for resolution
Brand Ambassador & Content Creator
South Point Student Accommodation
01.2024 - 03.2024
- Represented the South Point brand at events, engaging with students to promote accommodation offerings
- Created high-quality visual content, including photographs and videos, to enhance brand visibility on social media platforms
- Collaborated with the marketing team to develop creative campaigns that increased engagement and occupancy rates
- Demonstrated excellent interpersonal skills by addressing queries and concerns from prospective tenants
Education
Diploma - Information Technology: Software Development
Rosebank College
12-2024
Grade 12 -
Evungwini Secondary School
11.2019
Skills
- Programming Languages: C#, SQL, JavaScript
- Database Management: Azure SQL Database, MySQL, Advanced Databases
- Software Development: Applied Programming, Open Source Coding (Intro & Intermediate)
- Web Development: HTML, CSS, JavaScript (Intro & Intermediate)
- System Design & Analysis: Software Quality & Testing, System Analysis & Design
- Project Management: IT Project Management, Agile, Scrum, Azure Boards
- IT Infrastructure: Operating Systems, Troubleshooting, System Maintenance
- Workplace Skills: Problem-Solving (debugging software issues), Team Collaboration (group coding projects), Communication (documenting code & explaining solutions)
National Identity
0002255315083, 02/25/2000
Languages
English - Fluent
IsiZulu - Fluent
Sesotho - Basic
Additional Information
Available upon request.
Timeline
Call Center Agent
South Point Student Accommodation
12.2024 - 03.2025
Brand Ambassador & Content Creator
South Point Student Accommodation
01.2024 - 03.2024
Diploma - Information Technology: Software Development
Rosebank College
Grade 12 -
Evungwini Secondary School
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