Shynita Williams
Detroit
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Detroit Edison Public School Academy
08.2023 - Current
- Supported executive staff through scheduling meetings, coordinating events, and preparing crucial documents.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Decreased chronic absenteeism by 30% by continuously reaching out to parents, sending letters and doing home visits to get scholars to school.
- Coordinated special events such as parent-teacher conferences, open houses, and graduation ceremonies to promote a sense of community within the school.
- Lead efforts to improve parent engagement through regular communication channels such as newsletters and social media updates.
Bartender
Comfort Zone Bar & Grill
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
JoJo's Shakebar
06.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Hosted weekly mixology classes
CSR Vascular Surgery
Henry Ford Hospital
09.2022 - 05.2023
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Increased patient comfort by explaining procedures and providing compassionate care during exams.
- Streamlined scheduling processes by coordinating appointments and managing daily workload efficiently.
- Handled private and confidential information in compliance with hospital policies and procedures.
Bartender Shift Manager
Lovelee Vibes Bar
01.2022 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
ER Registrar, Outpatient Services
Ascension Health System
06.2021 - 02.2023
- Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
- Streamlined emergency room admissions process, resulting in reduced patient wait times.
- Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Head Bartender
The Breakfast Loft
03.2020 - 12.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
Customer Service Representative
Blue Cross Blue Shield Of Michigan
11.2019 - 11.2020
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options,
- Directed incoming calls to internal personnel and departments, routing to best-qualified departments
- Verified and updated customer contact details in NASCO to build and maintain accurate customer information
- Described and explained details about healthcare plans to inform customers of benefits provided by their employer
- Responded to customer needs through competent customer service ans prompt problem-solving
- Successfully managed over 55 calls per day during insurance enrollment season
Education
Bachelor of Science - Human Resources Management
University of Phoenix
09-2025
Skills
- Meeting Planning
- Calendar Management
- Collaboration and Teamwork
- Organizational Abilities
- Compassionate Care
- Report Generation
- Appointment Scheduling
- Health Information Systems
- Patient Safety
Timeline
Administrative Assistant
Detroit Edison Public School Academy
08.2023 - Current
Bartender
JoJo's Shakebar
06.2023 - 04.2024
CSR Vascular Surgery
Henry Ford Hospital
09.2022 - 05.2023
Bartender
Comfort Zone Bar & Grill
05.2022 - Current
Bartender Shift Manager
Lovelee Vibes Bar
01.2022 - 01.2023
ER Registrar, Outpatient Services
Ascension Health System
06.2021 - 02.2023
Head Bartender
The Breakfast Loft
03.2020 - 12.2021
Customer Service Representative
Blue Cross Blue Shield Of Michigan
11.2019 - 11.2020
Bachelor of Science - Human Resources Management
University of Phoenix
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