Shyam Gowry
Dublin,Dublin
Summary
Dedicated professional with 20 years of experience in bars, fine dining restaurants, and high-end cocktail bars. Expertise in bar management, driving sales growth, and enhancing team performance through effective leadership. Proven ability to create innovative menus and unique cocktails that elevate guest experiences and meet business objectives. Strong commitment to continuous improvement and skill development in the hospitality industry.
Overview
14
14
years of professional experience
Work history
Bar manager
The Purty Kitchen
Dublin, Dun Laoghaire
2025.02 - Current
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Developed menus with strict cost controls to maximise restaurant profits.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Analyzed operations to improve restaurant efficiency and service levels.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Trained new staff on customer service protocols to enhance guest experience.
- Developed cocktail menus, resulting in increased beverage sales.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Bar Manager
Wrightsgroup
Dublin Airport, Dublin
2023.07 - 2024.05
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Organised special events and functions.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Ordered stock for restaurant and oversaw kitchen management.
- Reviewed and helped revised menu for restaurant.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Monitored bar expenses and operations to minimise costs.
- Planned staffing levels based on evolving service demands.
- Led team to deliver outstanding hospitality operations.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Reconciled cash and credit card transactions to maintain accurate records.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Led by example in providing customers with attentive, professional restaurant service.
- Completed accurate end-of-day financial routines for cash and card transactions.
Bar Manager/ Restaurant Manager
31 Lennox
Dublin, Co. Dublin
2021.12 - 2023.05
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Planned staffing levels based on evolving service demands.
- Ordered beverage and equipment stock by analyzing sales and customer trends.
Bar Manager/ Bar Supervisor
Lemon and Duke
Dublin, Dublin
2017.03 - 2021.12
- Ordering stocks and ensuring the cellar is well stocked.
- Designing and creating drinks menus that are up to current trends and of the highest standards possible.
- Cashing up duties - Balancing tills, accurately handling cash, processed credit card payment batches and prepared bank deposits.
- Devised special promotions to drive sales.
- Cocktail themed classes to group and corporate events.
- Liquor tasting classes to groups and corporate events.
- Managing staff including training and overseeing day to day bar duties.
- Training new staff to have a better understanding of drinks and food, encouraging them to upsell.
- Ensuring the health and safety of staffs and clientele especially important during COVID times.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Planned staffing levels based on evolving service demands.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Maintained faultless customer service through proper staff training and development.
- Resolved guest complaints efficiently and professionally while maintaining positive customer environment.
- Crafted mouth-watering menus, ensuring food and drink options reflected current trends and pushed boundaries of customers' expectations.
Bar Supervisor
Seafood bar
Dublin, Co. Dublin
2015.11 - 2017.08
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Maintained detailed bar inventory, working within company's budgetary guidelines for continued profit growth.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Studied market trends, consistently updating bar offerings to remain ahead of competitors.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
Bartender
Ely Winebar
Dublin, Co. Dublin
2012.09 - 2015.11
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained bar stocks, replenishing daily as necessary.
- Supported wider restaurant teams in set-up, cleaning and prep work, improving overall establishment efficiency.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Education
A-Levels - Arts and Litterature
Phoenix College
Port Louis, Mauritius 2004-11
Skills
- Wine and spirits expertise
- Strong communication skills
- Outgoing personality
- Employee training
- Service-oriented
- Results-oriented
- Recipes and menu planning
- Waste reduction
- Passion for customer satisfaction
- Operations management
- Staff management
- Hospitality business management
Timeline
Bar manager
The Purty Kitchen
2025.02 - Current
Bar Manager
Wrightsgroup
2023.07 - 2024.05
Bar Manager/ Restaurant Manager
31 Lennox
2021.12 - 2023.05
Bar Manager/ Bar Supervisor
Lemon and Duke
2017.03 - 2021.12
Bar Supervisor
Seafood bar
2015.11 - 2017.08
Bartender
Ely Winebar
2012.09 - 2015.11
A-Levels - Arts and Litterature
Phoenix College