Shuruti Gupta
Delhi
Summary
Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.. I excel at meeting deadlines, exceeding expectations and working with a wide variety of people.
Overview
7
7
years of professional experience
Work History
Executive Assistant
McKinsey & Co
11.2023 - Current
- Provided dedicated administrative support to associate partner-level colleagues always maintaining a customer-focused approach and employing advanced communication skills to negotiate, persuade, and navigate complex situations
- I manage colleagues' busy schedules, ensure smooth project progress, handle client communications, and solve problems through collaboration
- Building strong relationships to understand their priorities and preferences, I proactively address their needs
- I efficiently managed complex calendars for my colleagues, coordinated with the travel team to arrange international travel, including securing visas and flights, and facilitated communication with clients and internal teams to ensure the smooth scheduling of critical meetings
- Over the course of a year, I successfully organized 8 events for both clients and senior leadership visits
- My responsibilities encompassed the entire event lifecycle, from drafting detailed agendas and managing the flow of meetings to coordinating all essential travel and logistical arrangements
- I ensured each event ran seamlessly and punctually
- Additionally, I collaborated with third-party vendors to arrange meals, including lunches and dinners, for over 120 team members
- I also worked closely with the transport team to arrange cab services for all participants
- Examining receipts and expense claims for accuracy and compliance with company guidelines also monitoring overall budget allocation for my colleagues for this I have maintained trackers
- Submitting a time report on behalf of my colleagues on fortnightly basis along with maintaining a tracker
- During both the mid-year and year-end review cycles, I played a crucial role in assisting my colleagues to ensure a smooth and efficient process
- I organized and scheduled calls with collaborators to discuss performance and arranged follow-up meetings if additional discussions were required
- When needed, I collected written feedback to ensure that all perspectives were documented and considered
- Additionally, I supported in the preparation process for committee meetings
- By collaborating with the human resources (HR) department, I facilitated with recruitment by assisting with interviews
- On a team level, I collaborated with my colleagues to organize various team events, including monthly celebrations for work anniversaries and birthdays
Front Desk Officer
HDFC Ltd.
10.2021 - 07.2023
- Appraisal - Assess Credit worthiness and the ability of the customer to repay back the loan in future
- Interaction & Loan Counseling - Meeting & interacting with customers, identifying the specific needs of the customer and suggesting optimal solutions
- It also includes managing objections of the customers
- Documentation - Collecting & Checking the Documents (Eg
- Credit, loan agreements, application form, guarantee forms) (Legal consequences)
- Loan Processing / Disbursement Process - Entire sequence of steps, from the time a loan application is received (or a loan offer is accepted) to the time loan is closed, the loan proceeds are disbursed
- Manage and administer day-to-day function are - part-payment or full closure, disbursement, retaining customer and assisting them in balance transfer cases, releasing the original documents, original document verification, subsequent Disbursement, account transaction related query
- Business Development - Enhancing business from existing corporate, establishing new arrangements with corporate / developers for generating business for HDFC Ltd
- Relationship Management- With customer - transaction oriented/relationship oriented to generate more business
- Managing relations within the organization / with the channel partners
Marketing Associate
LIDO Learning
06.2021 - 08.2021
- Identify and develop strategic relationships with potential customers
- Assist in the development of a strong pipeline of new customers through direct or indirect customer contact and prospecting
- Talk time for 5 hours was mandatory per day
- Maintaining strong follow-ups and regular feedback calls
- To deal efficiently and politely with all telephone, email, internet inquiries
- To ensure that all sales bookings are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system
- To liaise with clients and customers to coordinate whilst building rapport and creating professional relationships
- To exercise effective listening to capture relevant information
- To create daily floor sheets detailing bookings for the sales department
Operation Executive
MIMO Technologies Private Limited
07.2018 - 01.2019
- Managing 15+ medium and large NBFC/BANKS/FinTech’s clients
- Team Management to ensure the smooth running of daily operations
- Working closely with IT, Operations, and Finance team
- Acting as the main point of contact between Key clients and ground teams(field)
- Creating the SOP’s as per the client requirements & delivering results as per the agreed SLAs
- Ensuring the resolution of client escalations and optimizing daily issues and queries by the clients to maintain smooth and revenue-oriented results
- Focusing on existing client relationship management
- Ensuring the timely and quality delivery of deliverables as per client’s SOP’s
- Gather reports of execution and communicate clients' feedback on services, technology and quality of reports
- Mentored, trained, and on-boarded junior account managers, as per project requirements
- Developing documentation, training, admin monitoring, reporting, quality control and technical aspects of each new business process
- Product updates as per industry requirements
- Developing and implementing IT changes management framework-based business growth requirements
- Ensuring completion of sales and account management target as per the timelines
- Generating & maintaining invoices at the end of every month of all the clients
- Solving billing/payment related queries raised by the ground FE’s or by the clients
- Maintaining MIS-tracker (Live Excel) records on a real-time basis
- 16,000 transactions were conducted for Background Verification
- 1,50,000 transactions milestone achieved in 1 month for Skill Connect Data Collection Project
- Raised highest invoice of Rs.27 lakh among all the BGV clients
Education
B.B.A. - Bachelor of Business Administration
Ideal Institute of Management & Technology
05.2018
12th -
Bal Mandir Sr. Sec. School
05.2015
10th -
Bal Mandir Sr. Sec. School
05.2013
Skills
- Communication Skills
- E-mail Composition
- Microsoft Office Applications
- Client Acquisition
- Customer Escalation Management
- Invoicing
Languages
English
Hindi
Hobbies and Interests
- Dance
- Art and Craft
- Listening Music
Timeline
Executive Assistant
McKinsey & Co
11.2023 - Current
Front Desk Officer
HDFC Ltd.
10.2021 - 07.2023
Marketing Associate
LIDO Learning
06.2021 - 08.2021
Operation Executive
MIMO Technologies Private Limited
07.2018 - 01.2019
12th -
Bal Mandir Sr. Sec. School
10th -
Bal Mandir Sr. Sec. School
B.B.A. - Bachelor of Business Administration
Ideal Institute of Management & Technology
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