Shuhaib P Kandy
Dubai
Summary
Highly competent professional with over 14 years of experience in sales and marketing, operations, and administration. Demonstrated expertise in sales and marketing/business development activities, analyzing market trends, and establishing healthy and prolonged business relations with clients. Effective communicator with excellent relationship building and interpersonal skills. Strong analytical, problem-solving, and organizational abilities. Sales professional with extensive experience in managing and growing key accounts to achieve business objectives. Known for strong team collaboration and a results-driven approach, seamlessly adapting to changing market needs. Highly valued by employers for excellent communication, negotiation skills, and a proactive attitude.
Overview
15
15
years of professional experience
Work History
Key Accounts Executive
East Emirates Trading LLC
01.2024 - Current
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Maintained ongoing communication channels with key account representatives, keeping them informed about product updates, promotions, and other relevant news.
- Optimized sales performance by identifying opportunities within existing key accounts and upselling accordingly.
- Implemented strategic initiatives aimed at expanding market share among top-tier clients within the assigned territory.
- Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
- Achieved revenue targets consistently through effective negotiation and contract management with key clients.
- Secured new business opportunities by leveraging strong relationships within existing customer base and utilizing a consultative selling approach.
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Supported sales and reporting for large and medium-sized accounts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Sales & Operation Manager
Green Dragon General Trading LLC.
02.2022 - 07.2023
- Company Overview: FMCG (Healthy snacks & Confectionery)
- Leading the team responsible for sales operation
- Coordinating online advertisements with social media influencers
- Managing van sales team improving the route to the market
- Monitoring the ware house operations such as inventory and delivery
- Conceptualizing and implementing sales promotional strategies such as campaigns, promotion & demonstration programs as a part of brand building and market development effort
- Maintaining sustain relationship with key accounts and distributors such as Supplement shops, Pharmacies, Grocery Stores, Super markets and convenient stores
- Managing day to day sales activities to achieve sales target through profitable business relation ship
- Providing on going support to customers by communicating and conduct visit to ensure relationships are maintained
- Ensuring the timely payment collections from the customer in time
- Conducting and promoting the product to the end users to reach the product in the market
- FMCG (Healthy snacks & Confectionery)
Manager - Store Operations
Nesto Group of Companies
09.2017 - 10.2021
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Managed purchasing, sales, marketing and customer account operations efficiently
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
- Created and implemented aggressive action plan to address pressing cost control needs
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Handled problematic customers and clients to assist and maintain excellent customer service
SALES OPERATION MANAGER - UAE / QATAR
Home Tex Textile Trading LLC
06.2012 - 12.2016
- Responsible for organizing and leading a team and delivering the company's Sales and Marketing strategy within a specific region also ensuring existing and new customer relationships are strengthened to continue to grow
- Generating new business by leveraging existing relationships, prospecting, conducting market analysis also resolving customer issues with deliveries and pricing
- Identifying customer needs and advises customer on suitable product specification and key features
- Build and maintain a relationship with new and existing customers
- Preparing accurate price quotation for a customer in the allocated region and negotiating sales terms including price and delivery in line with a corporate guideline with collecting information and document required to close the sale such as Performs invoice, delivery terms and customer profile
- Follow up payments with the customer to ensure timely collection and report regularly on payments status and Handling customer request for credit facilities and submitting relevant credit forms and supporting documents to the manager
- Record and report all sales enquiries lead and competitor analysis and providing feedback to the managers on new enquiries and sales activities
Assistant Manager - Administration and Marketing
Durat AL Sahil Service & Trade LLC
05.2010 - 04.2012
- Spearheaded responsibilities for managing daily manpower attendance and reported to the M.D, handled visa processing for employees, coordinated with media people for advertisements and other publications, updated employee data sheet
- Oversaw monthly renewal of Labor card and visa processing without any delays, arrangement of the Petroleum Development of Oman (PDO) and defense course for the drivers as well as the Ministry of Defense (MOD) gate pass for the workers and staffs
- Administered activities pertaining to collection of the BOQs from the bidders participating in the tender, submitting the tender BOQ price to the clients, submitting the BOQ price for DI pipes for water network & followed up with the contractors when tender awarded
- Handled registration process of new business organization, acquired approvals of firefighting equipment's from Royal Oman Police (ROP) and civil defense
- Performed works related to Ministry such as company registration, local agency registration for DI pipes supplying for water network connection and sewage
- Held meeting with the Public Authority of Water and Electricity engineers for supplying the pipes towards the water line project
Education
MBA - FINANACE & MARKETING
Bharathiar University
Bachelor of Business Management -
Hindusthan College of Arts & Science
Skills
- Relationship management
- Staff supervision
- Documentation and reporting
- Retail operations
- Client relationship building
- Sales growth
- Account management
- Business development
- Negotiation
- Promotional planning
Languages
English
Native or Bilingual
Arabic
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Personal Information
- Date of Birth: 01/05/83
- Nationality: Indian
- Driving License: Valid UAE
- Marital Status: Married
- Visa Status: Resident Visa
Timeline
Key Accounts Executive
East Emirates Trading LLC
01.2024 - Current
Sales & Operation Manager
Green Dragon General Trading LLC.
02.2022 - 07.2023
Manager - Store Operations
Nesto Group of Companies
09.2017 - 10.2021
SALES OPERATION MANAGER - UAE / QATAR
Home Tex Textile Trading LLC
06.2012 - 12.2016
Assistant Manager - Administration and Marketing
Durat AL Sahil Service & Trade LLC
05.2010 - 04.2012
Bachelor of Business Management -
Hindusthan College of Arts & Science
MBA - FINANACE & MARKETING
Bharathiar University
Similar Profiles
Sagar SahuSagar Sahu
Support Retail Marketing Activity GCC + KSA (Contract Work) at NAOS Middle East Cosmetics Trading LLCSupport Retail Marketing Activity GCC + KSA (Contract Work) at NAOS Middle East Cosmetics Trading LLC
Surabhi BhargavaSurabhi Bhargava
Assistant finance manager at SOHO MIDDLE EAST CLOTHING TRADING LLCAssistant finance manager at SOHO MIDDLE EAST CLOTHING TRADING LLC
Jeenus GeorgeJeenus George
Senior mechanical engineer at M/S East Coast Contracting & Trading LLCSenior mechanical engineer at M/S East Coast Contracting & Trading LLC