Shubhangi Shrivastava
Dublin
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Customer Assistant
Decathlon
New Delhi, India
07.2022 - 08.2024
- Provided excellent customer service to ensure repeat business.
- Resolved customer complaints in a timely manner.
- Demonstrated product features and benefits to customers.
- Maintained up-to-date knowledge of store policies related to payments, returns and exchanges.
- Suggested additional items for purchase based on customer needs.
- Organized shelves and racks with new stock items as needed.
- Handled inventory management duties such as stocking shelves, setting up displays and conducting regular inventories.
- Performed opening and closing procedures according to company protocol.
- Verified that all point of sale equipment was properly functioning before the start of each shift.
- Greeted customers upon entering the store with a friendly attitude.
- Rang up purchases on cash register quickly and accurately.
- Checked out customers using scanners or other electronic equipment.
- Replenished supplies when necessary to maintain adequate stock levels.
- Inspected returned items for damage prior to restocking them on shelves.
- Adhered to safety regulations while handling dangerous materials such as chemicals or machinery parts.
- Ensured proper display of promotional materials at checkout areas.
Education
MBA - Business Administration And Management
National College of Ireland (NCI)
Dublin11-2024
Skills
- Complaint Handling
- Active Learning
- Customer Assistance
- Inventory Management
- Payment Processing
- Store Organization
- Product Knowledge
- Cash Handling
- Retail Merchandising
- Loss Prevention
- Customer Needs Assessment
- Merchandising and Display
- Store Policies and Procedures
- Written Communication
- Relationship Building
- Team Cooperation
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
Timeline
Customer Assistant
Decathlon
07.2022 - 08.2024
MBA - Business Administration And Management
National College of Ireland (NCI)
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