Seasoned project manager , adept at talent management and conflict resolution. Organized problem-solver with communication skills and work experience within an international company.
Overview
6
6
years of professional experience
Work History
Human Resource Senior Specialist (Training and Development)
Hi-P Singapore
01.2021 - Current
Conducted research and report on employee satisfaction and management performance
Collaborated cross-functionally to address workforce allocation, equipment maintenance, and troubleshooting
Organized company-wide employee events
Facilitated cross-site communication on training policies with international teams
Redesigned and implemented comprehensive training program
Collaborated with department heads on employee's individual development plans and OKRs
Communicated with individuals and department heads to identify each talent’s strength and weaknesses in order to help them construct a more efficient development plan
Supported department leadership in implementing new training policies, procedures and controls.
Identified areas in need of critical improvement and implemented strategies to achieve targets
Coordinated training items to ensure a high completion rate of the annual training plan is achieved
Business Development Executive
Hi-P Singapore
01.2019 - 01.2020
One of the leads in the project of revamping the company website
Mainly responsible for overseeing the larger aspect of the project, like design, photo, video shoots as well as the contents
Handle Non-Disclosure Agreement documents and liaise with internal lawyers
Maintain contact and follow up on any unfinished work process with customers and coordinate with internal team to deliver the best results and answers
Help prepare, organize quotations, meeting materials and lead and plan new project meetings
Education
Postgraduate - International Marketing Management
University of Surrey
01.2019
Bachelor of Science - Sociology
University of Surrey
01.2018
Secondary -
Chang Le
China, Shanghai
Primary -
Nanyang
Singapore
Skills
Photoshop
Project Management
Creative Design
Research and Analysis
Social Platforms
Training and Development
Languages
Chinese (Simplified and Traditional)
English
Personal Information
Date of Birth: 09/20/1997
Hobbies and Interests
Story Writing
Reading
Photography
Online community management (as stated in other experience)
Other experience
Pre-Order Group Management, 01/01/22∼Present, manage all the official notices being sent out , providing solutions for public relations emergencies, creating systematic protocols for buyers and seller.
Game Community Management, 01/01/20∼12/31/21, Community manager from the start, went through recruitment, election of higher management, collaboration with new streamers, community structure creating, advertising etc.
Aeria Games (Game Sage), 01/01/17∼12/31/19, In game interaction with players to gather feedbacks, bug reports and player complaints. Sort, record and pass collected data to the game managers. Discord chat management and regular interactions with the players and community members. Help with running in-game events.
Timeline
Human Resource Senior Specialist (Training and Development)
Hi-P Singapore
01.2021 - Current
Business Development Executive
Hi-P Singapore
01.2019 - 01.2020
Bachelor of Science - Sociology
University of Surrey
Postgraduate - International Marketing Management
University of Surrey
Secondary -
Chang Le
Primary -
Nanyang
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