Shruti Nagpal
South Dublin,Ireland
Summary
Highly compassionate Caregiver with experience scheduling activities and exercises to enrich clients. Committed to providing quality care along maintaining safety and hygiene standards. Patient, reliable and willing to go extra mile to help the clients. Eager to improve quality of life and the living environment for the patients.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
CAREGiver
Dovida (formely Home Instead)
Dublin, Ireland
03.2023 - Current
- Administered medications and treatments in line with medical instructions and best clinical practice.
- Monitored and recorded vital signs, raising causes of concern to appropriate personnel.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Provided ongoing companionship and supportive listening to build positive rapport and help combat loneliness.
- Prioritised person-centred care to maximise independence for clients.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
Sales and Customer Service Representative
Harvey Norman
Dublin, Ireland
07.2019 - 07.2020
- Implemented effective sales techniques to maximise profits by atleast 15% monthly.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Coordinated delivery schedules for optimum order fulfilment.
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Demonstrated products to showcase features and benefits, enhancing customer understanding.
Education
QQI Level 5 - Healthcare Support
Chevron College
Dublin, Ireland 07.2023 - 01.2024
Master of Science - International Business Management
Griffith College
Dublin, Ireland 09.2017 - 01.2019
Skills
- Mobility support techniques
- Comforting presence
- Safe patient handling
- Interpersonal communication
- Understanding physical limitations
- Infection control techniques
Affiliations
- Playing chess
- Solving puzzles and quiz in magazines
- Cooing different cuisines
- Currently hands on Tennis
Visa Status and Availability
Currently holding Stamp 1, with full flexibility to work minimum 39 hours over 6 days in a week's period
Timeline
QQI Level 5 - Healthcare Support
Chevron College
07.2023 - 01.2024
CAREGiver
Dovida (formely Home Instead)
03.2023 - Current
Sales and Customer Service Representative
Harvey Norman
07.2019 - 07.2020
Master of Science - International Business Management
Griffith College
09.2017 - 01.2019
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