SHREENIVASAN GOPAL
Dublin,Ireland
Summary
Results-driven technology and business professional with a Bachelor of Law and hands-on experience in sales, project management, and customer operations. Former Sales Advisor at Sky and Project Manager Coordinator at Kaar Technologies, with a proven ability to exceed sales targets, manage client relationships, support billing processes, and contribute to strategic business growth initiatives. Strong background in business development, team coordination, operational efficiency, and technology-enabled solutions, with a growing focus on cybersecurity and digital transformation. Motivated to work within innovative, inclusive organizations where I can lead projects, challenge existing practices, and deliver measurable impact in a fast-evolving digital environment.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
SME Inside Sales Specialist
CPM Ireland – Vodafone Business
Dublin
2024.11 - 2026.01
- Manage a portfolio of 120+ SME and SOHO accounts, delivering remote B2B sales solutions and consistently achieving 110–130% of monthly KPI and revenue targets.
- Drive full-cycle inside sales, from lead qualification to close, increasing pipeline conversion rates by 20%+ through consultative, needs-based selling.
- Optimise and maintain a high-volume sales pipeline, handling 60–70 customer interactions daily while ensuring strong prospect engagement and follow-up.
- Maintain 100% CRM accuracy, completing daily updates to ensure seamless order processing, compliance, and forecasting accuracy.
- Identify upsell and cross-sell opportunities across Vodafone Business connectivity and digital solutions, contributing to sustained account growth.
- Conduct ongoing competitor and market analysis, enabling proactive objection handling and effective product positioning.
Customer Sales Advisor
Sky Ireland
Dublin
2024.09 - 2024.09
- Manage 40–60 inbound customer interactions daily within the Cancellations & Loyalty Department, focusing on customer retention, satisfaction, and churn prevention.
- Consistently achieve 110–125% of monthly retention and sales targets through effective upselling and cross-selling of tailored products and services.
- Deliver budget-aligned financial guidance, recommending cost-effective solutions that improve customer loyalty and reduce cancellation rates by 15–20%.
- Leverage in-depth product and service knowledge to address objections, improve first-call resolution, and enhance the overall customer experience.
Project Manager Coordinator
Kaar Technologies
Chennai
2021.10 - 2022.09
- Coordinated project delivery, ensuring scope, timelines, budgets, and quality standards were met.
- Served as primary point of contact for stakeholder communication, including status updates, risk tracking, and issue resolution.
- Monitored project budgets, cost controls, and milestone-based invoicing with finance teams.
- Supported business development by presenting project value in client meetings and assisting with proposal preparation.
- Tracked milestones, deliverables, and dependencies to ensure on-time completion.
- Collaborated with cross-functional teams to enhance operational efficiency and continuous improvement.
Intern
Raj & Raj Associates
Chennai
2018.06 - 2018.08
- Conducted corporate law research, prepared legal documents, and provided support in case preparation.
- Gained practical experience in litigation procedures, client communication, and case management.
Education
MSc - Digital Marketing and Analytics
Dublin Business School
Dublin, Ireland 2022.09 - 2023.09
B.Com + Bachelor of Law (B.Com LL.B) -
SRM University of Science and Technology
India 2016.06 - 2021.05
Skills
- B2B & B2C Sales
- Customer Retention & Relationship Management
- Project Coordination & Timeline Management
- Financial & Product Advisory
- CRM (Salesforce, SAP)
- Consultative Selling & Objection Handling
- Pipeline Management & Deal Closure
- Analytical Thinking & Communication
Accomplishments
- Outstanding Choreography Award (2018) – Recognised for excellence in choreography at University Cultural Events.
- Moot Court Competition – Runner-Up (2017) – Demonstrated strong advocacy, legal research, and presentation skills.
Timeline
SME Inside Sales Specialist
CPM Ireland – Vodafone Business
2024.11 - 2026.01
Customer Sales Advisor
Sky Ireland
2024.09 - 2024.09
MSc - Digital Marketing and Analytics
Dublin Business School
2022.09 - 2023.09
Project Manager Coordinator
Kaar Technologies
2021.10 - 2022.09
Intern
Raj & Raj Associates
2018.06 - 2018.08
B.Com + Bachelor of Law (B.Com LL.B) -
SRM University of Science and Technology
2016.06 - 2021.05