SHÓNA SHERIDAN
Santry
Summary
High-performing student undertaking a Master's in Human Resource Management with applied experience in high-pressure, people-critical environments. Ranked in the top 5% of undergraduate cohort. CIPD Student Member with a research focus on the role of trade unions as a form of employee voice across generations in the contemporary workplace. Demonstrated capability in conflict resolution, stakeholder coordination, administrative precision, and decision-making under time pressure.
Overview
6
6
years of professional experience
Work History
Lead Server & Bartender
Gurn's Milestone Pub
Leitrim
07.2022 - Current
- Delivered high-quality customer service in fast-paced hospitality environment, enhancing guest satisfaction.
- Assumed leadership responsibilities during peak periods, facilitating effective decision-making.
- Trained and mentored new staff members to enhance team performance.
- Managed TikTok and Facebook content, increasing customer engagement and enhancing brand visibility.
Operations Representative & Administrative Support
Enterprise Mobility
Dublin Airport
06.2025 - 11.2025
- Acted as primary contact for distressed customers, utilising conflict resolution and de-escalation skills.
- Managed high-stakes cases for stranded motorists and service failures, ensuring timely resolutions under tight deadlines.
- Coordinated with multiple stakeholders, including insurance companies and the AA, to facilitate seamless service delivery.
- Assessed complex situations and sourced replacement vehicles, ensuring customers received timely assistance.
- Maintained accurate administrative records and case documentation.
Au Pair / Childcare Assistant
AuPair Worldwide
Málaga
06.2023 - 08.2023
- Provided English language support and supervised daily activities for children.
- Communicated regularly with parents regarding progress, behaviour, and well-being.
- Strengthened cross-cultural communication and Spanish language proficiency.
Retail Assistant
SuperValu
Leitrim
10.2019 - 04.2022
- Delivered customer-facing service and supported store operations, including opening and closing procedures.
- Trained three new employees.
Education
MSc - Human Resource Management
Dublin City University
Dublin, Ireland09-2025
Bachelor's Degree - Business / Human Resources
Dublin City University
Dublin 04-2025
Leaving Certificate -
St. Clare's Comprehensive
Leitrim06-2022
Skills
- Employee relations and conflict resolution
- Administrative accuracy and documentation
- Stakeholder communication
- Organisational and time management
- Research and academic writing
- Team leadership and training
- Digital literacy (ECDL Level 4)
- Cross-cultural communication
- Responsible and trustworthy
Affiliations
CIPD, Student Member.
Languages
- Spanish, Conversational
Timeline
Operations Representative & Administrative Support
Enterprise Mobility
06.2025 - 11.2025
Au Pair / Childcare Assistant
AuPair Worldwide
06.2023 - 08.2023
Lead Server & Bartender
Gurn's Milestone Pub
07.2022 - Current
Retail Assistant
SuperValu
10.2019 - 04.2022
MSc - Human Resource Management
Dublin City University
Bachelor's Degree - Business / Human Resources
Dublin City University
Leaving Certificate -
St. Clare's Comprehensive