Shona Lamon
Dublin
Summary
I am a passionate and enthusiastic individual who has always had a love for customer service and care.
I thoroughly enjoyed interacting with and meeting new people.
I have a can-do positive attitude with over five years experience in face to face customer service.
I am highly professional and take great pride in the work that I do.
Overview
5
5
years of professional experience
Work History
Cabin Crew Member
Aer Lingus
Dublin Airport
01.2024 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimised passenger experience by proactively identifying potential issues and offering solutions to enhance comfort.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Used excellent customer service skills in addressing passengers' needs.
Cabin Crew Member
Ryanair
Dublin Airport
08.2022 - 12.2023
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify emergency equipment was in good working order prior to departure.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout their flight.
Lounge Attendant
The Deadman’s Inn
Lucan, Co.Dublin
07.2019 - 09.2023
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Took initial drink orders and relayed information to wait or bar staff.
Waitress
Ryan’s Village Cafe
Lucan, Co.Dublin
04.2019 - 08.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Leaving Certificate 2021 -
Colaista Cois Life
Lucan, Co.DublinSkills
Strong communication skills
Positive attitude
Self motivated
Exceptional customer service
Team Player
Flexible and adaptable
Sales Expertises
Fluent Irish speaker
Timeline
Cabin Crew Member
Aer Lingus
01.2024 - Current
Cabin Crew Member
Ryanair
08.2022 - 12.2023
Lounge Attendant
The Deadman’s Inn
07.2019 - 09.2023
Waitress
Ryan’s Village Cafe
04.2019 - 08.2022
Leaving Certificate 2021 -
Colaista Cois Life