Shon Rajan
Middleton,Co. Cork
Summary
Marketing professional successful in campaign development and programme management. Forward-thinking and analytical in tracking markets and optimising strategies for best results. Excels at partnering cross-functionally to generate outstanding results. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Cluster manager
myg Digital
Cochin, India
2022.02 - 2023.10
- Customized promotional strategies to meet needs of different clients, products and services.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of [Product or Service].
- Used multi-source data to determine sales and delivery terms for products and services.
Store manager
Lulu Hyper Market
Dubai, United Arab Emirates
2020.05 - 2022.01
- Acted as liaison between staff and management to improve store performance.
- Kept awareness of competitor activity and developed ideas to promote store.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Followed industry trends and set pricing strategies to maximise business returns.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Assisted in recruiting, hiring and onboarding store staff.
Store assistant
Bismi Electronics
Cochin, India
2018.10 - 2020.03
- Built rapport with new and existing customers to boost client retention.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Boosted product sales by offering selection guidance to customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Helped customers obtain specialised help for refunds and exchanges.
Sales assistant
AMY Exports And Imports
Cochin, India
2016.09 - 2018.02
- Maintained accurate records to track cash handling activities.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Managed customer lines for minimum wait times and high satisfaction.
- Requested and checked customer IDs at checkout for age-restricted products.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Demonstrated product usage and features to customers.
Education
Foundation Degree in Science - Electronics
Union Christian College
Cochin 2006.08 - 2009.06
MCA - IT
MES
Cochin 2011.08 - 2014.09
Skills
- Brand-building strategies
- Internet and e-mail marketing
- Account management
- Market and competitive analysis
- Sales training
- Presentations and proposals
- Business development
- Sales goal attainment
- Accounting
- Problem-solving
- Team building
- Knowledge of [Software]
- Payroll administration
- PC troubleshooting
- Social media marketing
Languages
English
Fluent
Timeline
Cluster manager
myg Digital
2022.02 - 2023.10
Store manager
Lulu Hyper Market
2020.05 - 2022.01
Store assistant
Bismi Electronics
2018.10 - 2020.03
Sales assistant
AMY Exports And Imports
2016.09 - 2018.02
MCA - IT
MES
2011.08 - 2014.09
Foundation Degree in Science - Electronics
Union Christian College
2006.08 - 2009.06