shiva prasad ponne

Currently working as a senior lead Analyst.

• Review and analyze network banks for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data source.
• Performing new client onboarding and periodic reviews for clients by confirming KYC data requirements, collecting relevant KYC information, undertaking research via internal and external sources gathering and analyzing KYC documentation in accordance with regulatory AML policy requirements.
  * End to End processing of New & Existing customers.
• Handling escalation emails from onshore and offshore, contribute ideas, dealing with process related challenges and participation to further improve and streamline the KYC processes.
• Work effectively with key stakeholders using strong influencing skills to ensure mutually satisfactory resolution of key issues and that the respective responsibilities are understood, agreed, and escalated where required.

• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Employees often describe their favorite team leaders with qualities such as consistency, organization, empathy, and vision.
• Upheld strict compliance with industry regulations and company policies, minimizing risk.
• Monitored team performance, identifying areas for improvement and implementing corrective actions.

• Identified issues, analyzed information and provided solutions to problems.
• A Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems. We handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.
• Conducted outgoing customer satisfaction calls to gather feedback and improve service quality.