Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

SHIVAM SINGH

dublin
SHIVAM SINGH

Summary

Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed. Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Overview

2
years of professional experience
6
years of post-secondary education

Work history

Vaco Binary Semantics LLP
Gurgaon, Haryana

Associate analyst
06.2022 - 10.2023

Job overview

  • Applied statistical and analytical techniques, software and data sources to devise models of customer behaviour and evolve campaigns.
  • Confidently communicated complex analytical techniques to non-technical audiences in clear and concise manner.
  • Conducted training classes, held personal meetings and led special workshops to improve employee performance.
  • Reviewed files, records and historic data to obtain required business information for development requests.
  • Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.
  • Collaborated throughout systems development lifecycles, from requirements gathering to production releases.
  • Automated operational processes using IT resources for improved efficiency and accuracy.
  • Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
  • Analysed paid and organic website data to enhance Return On Investment (ROI).

Cogent
Noida, Uttar Pradesh

Customer service advisor
01.2022 - 04.2022

Job overview

  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered prompt solutions to maintain customer satisfaction.
  • Offered detailed advice on product and service benefits.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Tracked orders and processed refunds for new and existing customers.
  • Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
  • Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.

Education

Dublin Business School
Dublin, Ireland

Master of Business Administration from Project Management
09.2023

University overview

IK Gujral Punjab Technical University
Hoshiarpur, Punjab, INDIA

Bachelor Of Technology from Civil Engineering
08.2019 - 06.2022

University overview

  • Elected Captain of Sports
  • Member of Student Organisation
  • Elected President of the college
  • Part of student welfare

Aryabhat Insitute Of Technology
Delhi, India

Diploma from Civil Engineering
08.2015 - 02.2019

University overview

Skills

  • Customer analysis
  • Technical project delivery
  • Client acquisition
  • Forecasting and planning
  • Agile methodologies
  • Bug reporting
  • Event management
  • Business administration
  • Operations analysis
  • Data analysis
  • High-value project management
  • Scope and project definition

Languages

English
Advanced
Hindi
Native

Timeline

Dublin Business School
Master of Business Administration from Project Management
09.2023
Associate analyst
Vaco Binary Semantics LLP
06.2022 - 10.2023
Customer service advisor
Cogent
01.2022 - 04.2022
IK Gujral Punjab Technical University
Bachelor Of Technology from Civil Engineering
08.2019 - 06.2022
Aryabhat Insitute Of Technology
Diploma from Civil Engineering
08.2015 - 02.2019

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SHIVAM SINGH