Shivam Sharma
Canberra,L
Summary
Experienced with identifying customer needs and aligning them with appropriate vehicle options. Utilizes persuasive communication and negotiation techniques to close sales and foster customer loyalty. Track record of achieving sales targets and maintaining high levels of customer satisfaction through dedicated follow-up and service.
Overview
5
5
years of professional experience
Work History
Car Sales Executive
Leenok Canberra
02.2024 - 01.2025
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Junior Tax Accountant
PNRC Accountant
07.2023 - 12.2023
- Established strong relationships with clients by delivering exceptional customer service and expertise in taxation matters.
- Preparing BAS Statement
- Preparing Income tax return mostly individual for clients
- Giving Advise for claiming deduction in ITR.
- End of the day reporting to Senior Accountant
Intern
Delaware North
02.2022 - 04.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Adding and keeping record of clients or employee in ADP.
- Helping manager to finalize weekly pay advise
Customer Sales Executive
United Fuel Station
05.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Masters - Accounting
Kaplan Business School
Melbourne 10-2020
BBA - Business Administration
GGSIU
India07-2016
Skills
- Strong negotiation skills
- Deal closing
- Sales process optimization
- Lead generation strategies
- Product knowledge expertise
- Car dealership operations
- Sales target achievement
- Team development
Timeline
Car Sales Executive
Leenok Canberra
02.2024 - 01.2025
Junior Tax Accountant
PNRC Accountant
07.2023 - 12.2023
Intern
Delaware North
02.2022 - 04.2022
Customer Sales Executive
United Fuel Station
05.2020 - 01.2022
Masters - Accounting
Kaplan Business School
BBA - Business Administration
GGSIU
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