Shiraz Ismail
Dublin
Summary
Accomplished Senior QA Analyst with a proven track record at Accenture, enhancing project quality through data analysis and effective communication. Excelled in identifying improvement areas, leading to significant performance enhancements. Skilled in project management and teamwork, adept at driving continuous improvement and supporting business growth through insightful analysis and stakeholder collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior QA Analyst
Accenture
Dublin
01.2020 - 01.2024
- Onboard agents and provide coaching and feedback to help them improve their performance
- Sampling and audits
- Provide feedback to the regional QAs and conduct root cause analysis to flag quality-related risks to project leadership
- Produce weekly reports that summarize the QA process, including metrics and insights, and share them with relevant stakeholders
- Analyse metric results to recommend improvement areas for the project
- Administer the QA calibration and ensure all escalations are properly addressed
- Conduct coaching sessions for the team, training refreshers, and team evaluations
- Lead problem prevention and continuous improvement projects as a project team member
- Provide insights on newly launched products to support business growth
- Participate in project team meetings and provide information on progress, impact, and quality trends
Quality Analyst
Accenture
Dublin
01.2019 - 01.2020
- Reported error trends and QA metrics to the team leader daily
- Identified gaps in client policies and provided feedback
- Completed necessary quality assurance audits and tasks
Education
BSc - Biopharmaceutical science
Atlantic Technological University
Sligo, Ireland04-2016
Skills
- Data Analysis
- Data analysis tools
- Project Management
- Effective communication
- Time management
- Teamwork
- Critical thinking
Websites
Accomplishments
Received many award at work
the best QA in trust and safety 2023
Languages
Arabic
First Language
Certification
- Accenture Certification for Quality Analysis (ACQuA)
- Trainer Competency Skills - by Accenture
Affiliations
Community work, walking, make up, spending quality time with family and friends
Timeline
Senior QA Analyst
Accenture
01.2020 - 01.2024
Quality Analyst
Accenture
01.2019 - 01.2020
BSc - Biopharmaceutical science
Atlantic Technological University
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