SHINU THOMAS
Parakkara P O,Adoor
Summary
Results-driven professional with over a decade of diverse experience in production coordination, technical support, warranty management, and event planning. Proven track record of enhancing operational efficiency, optimizing processes, and fostering strong client relationships. Skilled in managing complex projects, ensuring high-quality standards, and effectively communicating technical information. Demonstrated ability to adapt to dynamic environments and implement innovative solutions that drive organizational success. Seeking to leverage expertise in a challenging new role to contribute to organizational growth and success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Advisor Warranty
Grand Motors Sales & Services Pvt Ltd
04.2021 - Current
- Coordinated vehicle warranty claims, submitting detailed reports to Eicher and securing prior approval for high-cost parts, ensuring timely inspections and approvals
- Maintained strong relationships with customers, providing clear communication about service costs and warranty coverage to enhance customer satisfaction
- Ensured seamless warranty claim processing, resolving service issues efficiently and recommending additional services to maintain balanced financial operations
Production Controller
AlGhanim Specialities Co. WLL
07.2014 - 09.2020
- Coordinated production schedules and maintenance programs to optimize equipment performance for the manufacturing of metal lath plastering sheets
- Managed machine parts inventory, overseeing both local arrangements and external purchasing, while maintaining optimal inventory levels and controlling expenses
- Fostered strong relationships with colleagues, management, and vendors to ensure smooth operations and effective communication
- Enhanced operational efficiency by implementing innovative technologies, resulting in a 40% reduction in downtime and a 40% increase in production output
Service Advisor - Warranty
Grand Motors Sales & Services Pvt Ltd
02.2013 - 05.2014
- Coordinated vehicle warranty claims, submitting detailed reports to Eicher and securing prior approval for high-cost parts, ensuring timely inspections and approvals
- Maintained strong relationships with customers, providing clear communication about service costs and warranty coverage to enhance customer satisfaction
- Ensured seamless warranty claim processing, resolving service issues efficiently and recommending additional services to maintain balanced financial operations
Technical Assistant
Keltron Controls
07.2010 - 07.2012
- Worked in the Engineering Drawing Division, where I spent the first year at the Naval Physical Oceanographic Laboratory, and the second year at Keltron, focusing on drawing modifications
- Managed the process of updating engineering drawings, replacing superseded copies, and submitting revised documents to the production department to ensure accurate manufacturing specifications
Education
Diploma - Mechanical Engineering
State Board of Technical Education & Training
01.2008
Higher Secondary Certificate (HSC) - Commerce
Board of Higher Secondary Examination
01.2004
Secondary School Leaving Certificate (SSLC) -
General Education Department
01.2002
Skills
- Teamwork
- Leadership
- Communication
- Client Relationship Management
- Decision-Making
- Analytical Skills
- Production Coordination
- Material Management
- Procurement Coordination
- Maintenance Management
- Equipment Troubleshooting
- Technical Proficiency
- Microsoft Office Suite
- AutoCAD
Certification
- Mechanical CADD, CADD Centre Training Services Pvt. Ltd., 01/01/08
- Hardware & Networking Technologies, Manipal Institute of Computer Education (MICE), 01/01/05
Accomplishments
- Achieved a 50% productivity boost through machinery modifications at AlGhanim Specialities.
- Customer Satisfaction Specialist Award (01/01/13 - 03/31/13) at Grand Motors.
Training
- SKF Bearing Training, Al-Bahar Co. W.L.L, Kuwait
- Volvo Eicher Commercial Technical Training, Mysore, India
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Additional Information
PASSPORT DETAILs
Passport No: X7190289
Valid up to : 09/04/2033
Declaration
I hereby declare that the above-mentioned information is correct and true to the best of my knowledge and belief.
Shinu Thomas
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Ms office
Auto cad
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offStock Options / Equity / Profit SharingPaid sick leaveCareer advancementTeam Building / Company RetreatsTimeline
Service Advisor Warranty
Grand Motors Sales & Services Pvt Ltd
04.2021 - Current
Production Controller
AlGhanim Specialities Co. WLL
07.2014 - 09.2020
Service Advisor - Warranty
Grand Motors Sales & Services Pvt Ltd
02.2013 - 05.2014
Technical Assistant
Keltron Controls
07.2010 - 07.2012
Higher Secondary Certificate (HSC) - Commerce
Board of Higher Secondary Examination
Secondary School Leaving Certificate (SSLC) -
General Education Department
- Mechanical CADD, CADD Centre Training Services Pvt. Ltd., 01/01/08
- Hardware & Networking Technologies, Manipal Institute of Computer Education (MICE), 01/01/05
Diploma - Mechanical Engineering
State Board of Technical Education & Training
Similar Profiles
Rufat IsgandarliRufat Isgandarli
Salesman at Corporate Sales specialist Grand Motors CompanySalesman at Corporate Sales specialist Grand Motors Company
Sanu GeorgeSanu George
Head of Sales at Sree Gokulam Motors & Services Pvt LtdHead of Sales at Sree Gokulam Motors & Services Pvt Ltd
HEMANT KUMARHEMANT KUMAR
Unit Manager at IVANGEL SALES AND SERVICES PVT LTDUnit Manager at IVANGEL SALES AND SERVICES PVT LTD