Shikha Sharma
Dublin
Summary
Dedicated customer service expert with a history of enhancing client experiences and fostering business partnerships. Known for a results-driven mindset and a commitment to achieving company objectives through effective communication and teamwork.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Market Researcher
IPSOS B&A
Ireland
05.2025 - Current
- Coordinated end-to-end execution of quantitative research studies, managing recruitment, scheduling, and fieldwork for projects with 200+ respondents to ensure successful completion.
- Ensured strict adherence to Ipsos research protocols and GDPR requirements, maintaining data integrity and respondent confidentiality across all studies.
- Acted as the primary coordination point between project managers, field teams, and vendors, providing daily progress tracking and issue resolution.
- Monitored live data collection on internal Ipsos platforms, identified quality risks, and facilitated timely corrective actions to enhance data reliability.
- Contributed to smooth project delivery by maintaining accurate documentation, status reporting, and operational alignment across stakeholders.
Front Desk Administrator
4 Kitchens
Dublin
03.2024 - Current
- Functioned as the primary point of contact for 100+ daily customer interactions, ensuring high satisfaction levels.
- Coordinated daily operations, including staffing, scheduling, and inventory management using MIS system, minimizing stock wastage.
- Resolved customer complaints promptly, increasing customer satisfaction by 10% and retention by ~5% in Q1.
- Managed daily operations including staffing, scheduling, and inventory using an MIS system, reducing stock wastage by 15%.
- Leveraged CRM system to track customer inquiries, complaints, and feedback, enhancing response time and service personalization.
Senior Associate, Global Data Collection
Material+ (Srijan Technologies)
India
09.2023 - 01.2024
- Embedded quality checks into study protocols, improving data reliability and project efficiency.
- Created data dashboards and reviewed questionnaires to enhance study execution and reporting.
- Managed multiple projects, tracking timelines, budgets, and risks to ensure timely delivery.
- Leveraged CRM tools to manage client interactions and monitor project milestones across global teams for enhanced coordination.
- Supported bid development and pricing strategies through detailed cost estimation and feasibility analysis to inform decision-making.
Team Lead - Business Research
Unimrkt Research
India
02.2023 - 07.2023
- Led strategic research projects across US, Europe, and Japan, ensuring alignment with client objectives and timely delivery.
- Authored syndicated and custom research reports, delivering insights that informed business decisions and enhanced competitive positioning.
- Mentored cross-functional teams and developed execution roadmaps to ensure on-time delivery.
- Maintained client databases and tracked engagements using CRM platforms, facilitating targeted business development efforts.
Senior Research Associate - Business Research
Unimrkt Research
India
11.2022 - 02.2023
- Led primary interviews with C-suite executives and ensured quality through systematic data audits.
- Executed qualitative and quantitative research to inform strategic decisions in energy, power, chemicals, and infrastructure sectors.
- Performed competitor SWOT analysis and financial benchmarking to identify market opportunities.
- Streamlined communication and reporting by managing client and stakeholder data using CRM systems.
Research Associate
Unimrkt Research
India
02.2021 - 11.2022
- Conducted market research, lead generation, and competitive analysis using tools like ZoomInfo, D&B Hoovers, and InsightView to support strategic decision-making.
- Conducted telephonic interviews gathering first-hand information and insights for client projects.
- Executed market mapping initiatives to classify companies by business model, revenue, and employee size, enhancing client project insights.
- Identified key market players and emerging trends through competitive benchmarking analyses across sectors, informing client strategies.
Management Trainee
Unimrkt Research
India
03.2020 - 09.2020
- Conducted research projects involving in-depth, sector, and competitive analysis for global clients to inform decision-making.
- Performed SWOT analysis and market sizing to support strategic planning initiatives.
- Generated leads and conducted telephonic interviews to collect first-hand information for project insights.
Education
MSc - International Business Management
Griffith College
Dublin, Ireland11-2025
Skills
- SWOT analysis and competitive intelligence
- Brand health assessments
- Advanced Excel proficiency
- CRM management (Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Freshsales)
- Inventory control and scheduling
- Customer service and complaint resolution
- Quality assurance processes
- Project and stakeholder management
- Client relations and team leadership
- Sales support and marketing insights
Extracurricular Activities
Developed a global expansion strategy for Sports Ireland Campus, Griffith College, Dublin
Created a brand narrative and positioning analysis for Irish Socksciety
Formulated an integrated marketing plan for Dubco, Ireland
Certification
Learning GDPR-LinkedIn Learning
Websites
Timeline
Market Researcher
IPSOS B&A
05.2025 - Current
Front Desk Administrator
4 Kitchens
03.2024 - Current
Senior Associate, Global Data Collection
Material+ (Srijan Technologies)
09.2023 - 01.2024
Team Lead - Business Research
Unimrkt Research
02.2023 - 07.2023
Senior Research Associate - Business Research
Unimrkt Research
11.2022 - 02.2023
Research Associate
Unimrkt Research
02.2021 - 11.2022
Management Trainee
Unimrkt Research
03.2020 - 09.2020
MSc - International Business Management
Griffith College