SHERYL NORICO CATARROJA

Issue Resolution

• Monitor open bets and escalate issues in the L1 Tracker.
• Address operator-related issues or concerns promptly to ensure smooth operations.

Pending Tasks Monitoring

• Verify outstanding tasks or requests from Operators/Brands.
• Address and resolve any open support tickets.

H4 Dashboard Oversight

• Regularly monitor H4 Dashboards for significant changes.
• Identify discrepancies or potential improvements and report them promptly.

Communication & Tracking

• Review group chats and past conversations to ensure no requests are overlooked.

• Provide Comprehensive Support: Deliver accurate, up-to-date, and complete account, product, and service information using the appropriate tools and methods.
• Customer Support: Offer technical assistance via phone, email, and chat, ensuring prompt, professional responses to customer inquiries.
• Issue Troubleshooting: Resolve device-specific issues, network performance challenges, and internet connectivity problems.
• Remote Assistance: Utilize remote access tools to troubleshoot and link to customer systems.
• Software Updates: Perform updates to improve system functionality, enhance security, and ensure the latest features are integrated.
• User Education: Educate customers on new software updates and system capabilities to ensure they maximize the benefits of their service.

• Financial Summary and Accuracy: Accurately summarize and reconcile all financial transactions for the day, ensuring the precision of property-related financial records.
• Customer Greeting and Experience: Greet visitors warmly, ensuring they receive a positive and memorable experience.
• Payment Processing: Handle cash and credit card payments with precision and attention to detail.
• Team Collaboration: Work seamlessly with both customers and staff to ensure smooth operations and exceptional service delivery.

• Schedule Development & Resource Planning: Created detailed schedules to effectively plan and track manpower, equipment, and work orders.
• Task Allocation: Assigned tasks to the appropriate resources within the company to ensure optimal workflow.
• Efficient Task Execution: Completed duties with a focus on meeting targets accurately and efficiently.
• Productivity Metrics: Developed both quantitative and qualitative metrics to assess and improve company productivity.